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The SAGE Handbook of Social Work is the world's first generic major reference work to provide an authoritative guide to the theory, method, and values of social work in one volume. Drawn from an international field of excellence, the contributors each offer a critical analysis of their individual area of expertise. The result is this invaluable resource collection that not only reflects upon the condition of social work today but also looks to future developments.

Crisis Intervention

Crisis intervention
Barry R.Cournoyer

In the relatively short history of the species, humans individually and collectively have faced thousands of natural and human-caused disasters. How many earthquakes, tsunamis, hurricanes, cyclones, tornadoes, fires, volcanic eruptions, droughts, blizzards, floods, landslides, famines, and disease epidemics have humans experienced [World Health Organisation (WHO), 2009]? How many violent assaults, individual or collective acts of suicide or homicide, and armed conflicts? How many have been enslaved, indentured, kidnapped, trafficked, tortured [European Committee for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment, 2010; United Nations (UN) Global Initiative to Fight Human Trafficking, 2010], and directly or indirectly terrorised by events in the world? How many people have been suddenly displaced from their homes, families, and communities? How many racial, ethnic, and religious communities have been subject to genocidal violence?

How many women and girls have been beaten, abused, raped or sexually assaulted, exploited, or imprisoned in their homes? How many have been publicly stoned, caned, or expelled from their communities (UN Division for the Advancement of Women, 2009)? How many children and elderly or disabled persons have been abused, neglected, or abandoned? How many men and boys have been executed or sentenced to jails and prisons? How many individuals and families have been deported or otherwise forcibly relocated? How many people have been confined to refugee camps?

How many people have died or suffered severe physical injuries and disabilities from work, home, recreational, or transportation-related accidents? How many individuals, families, and communities have been affected by accidents in the nuclear, oil, coal, steel, and manufacturing industries? How many families have been affected by the sudden onset of illnesses, such as strokes, heart attacks, and viral and bacteriological epidemics? How many communities have been affected by sudden and unexpected loss of income, food, or shelter?

Some people assume human life on this world is, or at least should be, relatively safe, predictable, benevolent, and fundamentally fair or just (Janoff-Bulman, 1992). However, the contemporary and historical evidence leads to a different conclusion. Despite the ability to think in complex ways and to create, innovate, and adapt to changing circumstances and opportunities, humans' incredible capacity for adaptation has limitations. Like other species, humans remain relatively fragile creatures whose lives can be threatened and sometimes end suddenly from a variety of events. Planet earth is hospitable in some places at certain times, and inhospitable at others. The environment is sometimes toxic and dangerous. Indeed, humans often engage in neglectful, exploitative, or violent actions toward themselves, other humans, other species, and the earth itself. These are times and circumstances of great uncertainty and considerable injustice due, in large part, to human acts of omission and commission. Many people experience insecurity, uncertainty, and injustice as more the rule than the exception. Indeed, for many human beings, life-threatening crises are ubiquitous.

The police sergeant told me the two children sitting in the back of a patrol car had just witnessed their father kill their mother and then kill himself. The boy was 10 years old and the girl 8. As I walked over to the car, I saw that the boy had his arm around his sister in an effort to provide some comfort. She was shaking or shivering – as if she was very cold. He was motionless. However, their facial expressions were similar. Each was blankly staring off into space. Each was oblivious to the 30 policemen and women, the more than 50 onlookers, the six paramedics, the dozen police cars, the three ambulances, and the fire truck – all with flashing lights and radios loudly blasting voice commands. The children appeared unable to hear the sounds or see the activity all around them. They were in another place, another space, and perhaps another time.

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