Summary
Contents
Subject index
The International Handbook of Practice-Based Performance Management presents the latest scholarship in performance measurement strategies in the field of evaluation. This important resource combines cutting-edge theory and practice of performance management in the United States and abroad. The book includes contributions from internationally known scholars and practitioners who present chapters that introduce the literature on key topics and provide clear guidance on practical skill building. Key Features: Offers an international perspective: Though most of the chapters deal with performance measurement in the United States, the text represents the most notable examples of performance measurement in Canada, Latin America, Asia, Oceania, and Europe. Integrates theory and practice: The book’s unique structure links literature-based conceptual knowledge with the lessons from practice and specific applied skills. Puts theoretical discussions into context: Case examples and lessons learned connect concepts to the real world while discussion questions allow for further deliberation. Intended AudienceAn excellent addition to any academic library, this resource is ideal for practitioners, academics, and researchers in public administration, non-profit organizations, management, public policy, health care services administration, and health care planning and policy. It can also be used as a text for graduate courses such as Performance Management, Management Reforms, International Performance Management, and Performance Improvement in Public Administration.
Copyright
Copyright © 2008 by SAGE Publications, Inc.
Copyright © 2008 by Sage Publications, Inc.
All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.
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Library of Congress Cataloging-in-Publication Data
International handbook of practice-based performance management/Patria de Lancer Julnes… [et al.].
p. cm.
Includes bibliographical references and index.
ISBN 978-1-4129-4012-2 (cloth)
ISBN 978-1-4129-4013-9 (pbk.)
1. Government productivity. 2. Administrative agencies—Management. 3. Administrative agencies—Auditing. 4. Nonprofit organizations—Management. 5. Organizational effectiveness. 6. Total quality management. 7. Performance—Measurement. I. Julnes, Patria de Lancer.
JF1525.P67I68 2008
352.3′75—dc22 2007008883
Printed on acid-free paper
07 08 09 10 11 10 9 8 7 6 5 4 3 2 1
Acquiring Editors: Lisa Cuevas-Shaw and Vicki Knight
Associate Editor: Sean Connelly
Production Editor: Sarah K. Quesenberry
Copy Editor: Carla Freeman
Typesetter: C&M Digitals (P) Ltd.
Proofreader: Penny Sippel
Indexer: Wendy Allex
Marketing Manager: Stephanie Adams
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