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Workplace violence falls under the general category of criminal violence. As defined by Reiss and Roth, it is behavior by persons against persons that intentionally threatens, attempts, or actually inflicts physical harm. There are other forms of workplace violence, not discussed here, that are psychologically nonviolent: ostracism, leaving offensive messages, aggressive posturing, rude gestures, swearing, shouting, name-calling, innuendo, and deliberate silence. According to Perone, an Australian scholar, workplace violence costs American employers between $4 billion and $6 billion annually.

Perone has also pointed out that workplace violence has multiplier effects throughout society. Among those costs for victims are included costs of meeting immediate and future medical expenses, short- and long-term psychological stress, job displacement, and increased fear of crime. For costs to employers, there is loss of property, increased insurance premiums, legal expenses incurred with liability actions, and loss of clients. For society, there are costs in the form of interpersonal difficulties between the victim and his or her intimate partner, elevated costs to the government health care system, and loss of business confidence.

Types of Workplace Violence

In 2001, the University of Iowa Injury Prevention Center published a report describing four types of workplace violence that appear to have some generality.

Type l: Criminal Intent

In Type I offenses, the offender has no legitimate business relationship with the workplace. The primary purpose of the offender is theft with the use of a deadly weapon. High-risk targets are workers who handle large amounts of cash or who work alone. In 1997, this type of workplace violence amounted to 85% of workplace homicides. Although robbery occurs with other types of targets, this type of workplace violence is the most common.

Type ll: Customer-Client

In this type of workplace violence, the offender is a client or customer of the victim. The violent act occurs in conjunction with normal duties that occur in the workplace. Examples include mental patients who attack nurses or attendants, attacks on police or correctional personnel, and attacks on bus, taxi, and railway drivers. About 3% of workplace homicides fall in this category.

Type III: Worker-On-Worker

Type III workplace violence involves an attack by present or former employees on coworkers. This type of violence, discussed in more detail in a subsequent section, is better known colloquially as “going postal” after a series of attacks on postal workers by other employees. Type III violence accounts for about 7% of workplace homicides nationally.

Type IV: Personal Relationships

The final type of workplace violence includes violence by an offender who has a relationship with the victim, but no one else in the workplace. These types of violence grow out of domestic violence, and the victims are disproportionately female and represent a continuation of domestic conflicts carried to the workplace. About 5% of workplace homicides nationally fall into this final category.

Workplace Homicides

Depending upon the basis of comparison, workplace homicides represent different levels of risk. Compared to other types of homicide nationally, workplace homicides are just 3.7% of 16,204 homicides reported in 2002. But compared to 5,534 occupational fatalities from all causes, workplace homicides are 11%. However, compared to nonfatal forms of workplace violence such as rape/sexual assault, robbery, aggravated and simple assault, workplace homicides are 0.1% of workplace victimization.

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