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Satisficing
The notion of satisficing is consistent with cognitive theory articulated by Roger Tourangeau, Lance Rips, and Kenneth Rasinski that survey respondents must execute four stages of cognitive processing to answer survey questions optimally. Respondents must (1) interpret the intended meaning of the question, (2) retrieve relevant information from memory, (3) integrate the information into a summary judgment, and (4) map the judgment onto the response options offered. When respondents diligently perform each of these four steps, they are said to be optimizing. However, instead of seeking to optimize, respondents may choose to perform one or more of the steps in a cursory fashion, or they may skip one or more steps altogether. Borrowing Herbert Simon's terminology, Jon Krosnick has referred to this behavior as satisficing in his seminal paper published in 1991.
Whereas some people may begin answering a questionnaire without ever intending to devote the effort needed to optimize, others might begin to answer a questionnaire with the intention to optimize, but their enthusiasm may fade when they face a long questionnaire or questions that are difficult to understand or answer. As they proceed through the questionnaire, these respondents may become increasingly fatigued, distracted, and uninterested. But even after motivation begins to fade, the fatigued and unmotivated respondent is nevertheless expected to continue to provide answers to questions with the implicit expectation that he or she will answer each one carefully. At this point, a respondent may continue to expend the effort necessary to provide optimal responses or may choose instead to answer questions more superficially, expending less mental energy and short-cutting the steps necessary for optimal answering; in other words, they might satisfice.
Forms of Satisficing
Respondents who devote less-than-optimal effort to the task of answering questions can engage in weak or strong satisficing. Weak satisficing occurs when a respondent performs all four cognitive steps but performs one or more of these less carefully or attentively than is needed to optimize. A respondent implementing weak satisficing may be less thoughtful in inferring the intended meaning of a question, less thorough in searching memory for all relevant information, less balanced in integrating the retrieved information into a summary judgment, and more haphazard in selecting the appropriate response option from the list offered. Strong satisficing occurs when a respondent skips the retrieval and judgment steps altogether and seeks merely to identify a plausible answer based on cues provided by the question, without reference to any internal psychological cues directly relevant to the attitude, belief, or event of interest to the researcher. If no cues pointing to such an answer are immediately evident in a question, a satisficing respondent may choose a response at random. Strong satisficing allows a respondent to provide a reasonable and seemingly defensible answer while applying very little effort. Rather than making a sharp distinction between weak and strong satisficing, Krosnick proposes that an individual's response to any given question can fall somewhere along a continuum ranging from optimizing at one end to strong satisficing at the other.
Conditions under Which Satisficing is Likely
Krosnick has hypothesized that the likelihood a survey respondent will satisfice is a function of the respondent's ability to perform the cognitive tasks of optimizing, the respondent's motivation to perform the tasks, and the difficulty of the tasks. Satisficing should be more common when the respondent has less ability to optimize, when the respondent is less motivated to optimize, and when the tasks are more difficult.
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