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Leverage-Saliency Theory

Leverage-saliency theory, as first proposed by Robert M. Groves and his colleagues in 2000, is a unifying theory to help explain survey nonresponse, with the goal of helping to identify strategies to counter nonresponse.

Nonresponse is a critical challenge to survey research. Those who do not respond to surveys (or to parts of questionnaires) may differ in important ways from those who do respond. Leverage-saliency theory attempts to describe the underpinnings of individual behavior related to the individual's choosing to cooperate or not to cooperate with a survey request. The theory posits that different people place a different level of importance to various attributes associated with a survey request. These attributes are like weights on a scale, tipping the scale to the sample person either acceding to or declining a particular survey request. An implication of the theory is that the response propensity of any one person deciding to cooperate or not with a specific survey request will vary across different survey requests and that few people will always agree or never agree to participate when they are sampled for a survey.

This entry describes several key attributes of the survey request and how these interact in terms of their leverage, value disposition, and saliency to affect survey response. The entry includes suggestions as to how interviewers can tailor their requests to make more salient those attributes with the greatest amount of positive leverage for an individual from the sample. This entry describes the leverage-saliency theory in terms of an individual sample person. In theory, the ability to alter the survey request design in ways that make salient those request attributes, to which various subgroups give positive leverage, will aid in increasing response among subgroup sample members as well. However, in practice, this often is hard to achieve at a cost-acceptable level.

Leverage-Saliency: Tipping the Scale

It can be helpful to think of survey request attributes as weights on a scale. Each attribute has three qualities: (1) the distance to the scale's fulcrum (point of balance), (2) the sample person's disposition toward the attribute (ranging from positive to negative), and (3) the saliency of the attribute. The further the attribute of the survey request is to the scale's fulcrum, the greater the amount of leverage it exerts in the sample person's decision making. A strong amount of leverage for a survey attribute (e.g. the perceived value of an incentive) is helpful only if the disposition toward this attribute is positive. If the sample person perceives the attribute as negative (e.g. being insulted by being offered too low an incentive), then the increased leverage of the attribute may decrease the likelihood of responding. The leveraged force from any single request attribute can be exerted only when that attribute is made salient in the sample person's decision-making process. Thus, the goal of the survey researcher is to make salient those attributes that have the greatest amount of positive leverage for a sample person. This also holds for any subgroup of the sample (e.g. 18- to 34-year-olds) for whom the survey researcher makes salient some request attribute believed to be positively valued by the members of that subgroup.

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