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Delphi Technique

The Delphi technique is a group communication process as well as a method of achieving a consensus of opinion associated with a specific topic. Predicated on the rationale that more heads are better than one and that inputs generated by experts based on their logical reasoning are superior to simply guessing, the technique engages a group of identified experts in detailed examinations and discussions on a particular issue for the purpose of policy investigation, goal setting, and forecasting future situations and outcomes. Common surveys try to identify what is. The Delphi technique attempts to assess what could or should be.

The Delphi technique was named after the oracle at Delphi, who, according to Greek myth, delivered prophecies. As the name implies, the Delphi technique was originally developed to forecast future events and possible outcomes based on inputs and circumstances. The technique was principally developed by Norman Dalkey and Olaf Hel-mer at the RAND Corporation in the early 1950s. The earliest use of the Delphi process was primarily military. Delphi started to gain popularity as a futuring tool in the mid-1960s and came to be widely applied and examined by researchers and practitioners in fields such as curriculum development, resource utilization, and policy determination. In the mid-1970s, however, the popularity of the Delphi technique began to decline. Currently, using the Delphi technique as an integral part or as the exclusive tool of investigation in a research or an evaluation project is not uncommon.

This entry examines the Delphi process, including subject selection and analysis of data. It also discusses the advantages and disadvantages of the Delphi technique, along with the use of electronic technologies in facilitating implementation.

The Delphi Process

The Delphi technique is characterized by multiple iterations, or “rounds,” of inquiry. The iterations mean a series of feedback processes. Due to the iterative characteristic of the Delphi technique, instrument development, data collection, and questionnaire administration are interconnected between rounds. As such, following the more or less linear steps of the Delphi process is important to success with this technique.

Round 1

In Delphi, one of two approaches can be taken in the initial round. Traditionally, the Delphi process begins with an open-ended questionnaire. The open-ended questionnaire serves as the cornerstone for soliciting information from invited participants. After receiving responses from participants, investigators convert the collected qualitative data into a structured instrument, which becomes the second-round questionnaire. A newer approach is based on an extensive review of the literature. To initiate the Delphi process, investigators directly administer a structured questionnaire based on the literature and use it as a platform for questionnaire development in subsequent iterations.

Round 2

Next, Delphi participants receive a second questionnaire and are asked to review the data developed from the responses of all invited participants in the first round and subsequently summarized by investigators. Investigators also provide participants with their earlier responses to compare with the new data that has been summarized and edited. Participants are then asked to rate or rank order the new statements and are encouraged to express any skepticism, questions, and justifications regarding the statements. This allows a full and fair disclosure of what each participant thinks or believes is important concerning the issue being investigated, as well as providing participants an opportunity to share their expertise, which is a principal reason for their selection to participate in the study.

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