Skip to main content icon/video/no-internet

A campaign is the strategic design of a series of messages sent to one or more targeted populations for a discrete period of time in response to a positive or negative situation affecting the organization. An organization or agency plans a campaign by utilizing paid messages or unpaid message outlets such as press releases or other news events to respond to a crisis affecting the organization or to create a proactive campaign that enhances the corporation's images. The key to the definition of a campaign is that it is created by an organization such as a profit-oriented corporation, a political candidate, or a social agency to communicate to a single small audience such as employees within one office or to millions of persons in multiple audiences across the nation.

A campaign cannot be assumed when news stories saturate the media covering a natural disaster or reporting a crisis that affects a corporation or an industry. For example, a flurry of news stories reporting the Exxon oil spill in Prince William Sound in Alaska or the Bridgestone/Firestone tire recall crisis are not campaigns simply because of widespread media coverage. These represent only major news stories that are picked up by media outlets across the nation. However, when Exxon and Bridgestone/Firestone began responding to the news reports with their own messages and explanations of the crisis situations, in essence, each was conducting a campaign of strategically designed messages calculated to diminish the crisis and restore their respective corporate images.

Three Elements Define a Campaign

Three factors identify a campaign and distinguish a series of news stories from a series of campaign messages developed by an organization. Also known as the conceptualization model of a campaign, the factors of (1) campaign situation, (2) nature of organization, and (3) traits of the targeted audiences or publics are the few but crucial elements that represent the conceptualization of a campaign.

Any campaign is prompted by a campaign situation, that is, either a crisis affecting the organization or a project developed by the organization. A negative or crisis event can prompt an organization to conduct a campaign to attempt to correct any damage done to persons and the environment and, additionally, to rebuild any damage to the image of the corporation that results from the incident. A proactive, positive project such as giving additional benefits to the employees or sponsoring a fundraising campaign to benefit research into an illness or disease or to call attention to domestic violence also demands a well-thought-out, strategic campaign to get the information out to the affected and interested populations.

The nature of the organization is also a factor in any campaign. A for-profit organization, obviously, exists on profits from sales of its products or services. A not-for-profit organization—for example, a social agency—exists to raise funds from donors and to generate goodwill to benefit its social cause. Political candidates and the organizations supporting them work to garner votes and financial support to successfully support their candidates. Understanding the various natures and characteristics of organizations leads to an understanding of the campaigns that each conducts.

...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles

Sage Recommends

We found other relevant content for you on other Sage platforms.

Loading