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Utility Analysis
Utility analysis is a tool for decision making. It is the determination of institutional gain or loss (outcomes) anticipated from various courses of action, after taking into account both costs and benefits. For example, in the context of human resource management, the decision might be which type of training to offer or which selection procedure to implement. When faced with a choice among alternative options, management should choose the option that maximizes the expected utility for the organization across all possible outcomes.
We consider alternative methods for assessing the utility of employee selection as well as employee training. In the context of selection, the utility of a selection instrument or battery of instruments is the degree to which its use improves the quality of the individuals selected beyond what would have occurred had that instrument or battery of instruments not been used. Quality, in turn, may be defined in terms of the proportion of individuals in the selected group who are considered successful, the average standard score on some job performance criterion for the selected group, or the dollar payoff to the organization resulting from the use of a particular selection procedure.
The first definition of quality is used in the Taylor Russell model of utility, originally developed in 1939. The second definition of quality is used in the Naylor Shine model of utility, originally developed in 1965. The third definition of quality is used in the Brogden Cronbach-Gleser model of utility, developed in the 1950s and 1960s. The next section considers each of these utility models, along with its assumptions and data requirements, in greater detail.
Taylor-Russell Model
If we define utility in terms of the percentage of selected applicants who are successful (known as the success ratio), H. C. Taylor and J. T. Russell showed that it depends on consideration of more than just a validity coefficient. In the Taylor-Russell model, the overall utility of a selection device is a function of three parameters: the validity coefficient (the correlation between a predictor of job performance and a criterion measure of job performance), the selection ratio (the proportion of applicants selected), and the base rate (the proportion of applicants who would be successful without the selection procedure). This model convincingly demonstrates that even selection procedures with relatively low validities can increase substantially the percentage successful among those selected when the selection ratio is low.
Whenever there is a limit on the number of applicants that may be accepted, the selection ratio (SR) is a major concern. As the SR approaches 1.0 (all applicants must be selected), it becomes high or unfavorable from the organization's perspective. Conversely, as the SR approaches zero, it becomes low or favorable; the organization can afford to be selective. As noted earlier, if the SR is low and if an organization needs to choose only the cream of the crop, even predictors with very low validities can be useful. Conversely, given high selection ratios, a predictor must possess very high validity to increase the percentage successful among those selected.
It might appear, therefore, that given a particular validity, organizations should strive always to decrease the SR (become more selective). Unfortunately, the optimal strategy is not this simple, because lowering the SR forces recruiters to expand the recruiting and selection effort. Thus, to select 10 new hires, an SR of 0.5 means that 20 must be recruited. However, if the SR decreases to 0.1, 100 must be recruited. In practice, this strategy may be costly to implement.
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