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The terms optimism and pessimism refer to the tendencies of people to expect that good things will happen and to expect that bad things will happen, respectively. Persons who believe that their goals can be achieved despite the difficulties they might encounter are said to hold an optimistic view. They are predisposed to think that whatever problems may come their way, they will be able to manage and resolve them. Pessimism is the general tendency to expect negative outcomes. These individuals tend to view future experiences negatively. They are predisposed to think about the potential negative outcomes of whatever problems, setbacks, challenges, or difficulties are placed in their way.

In recent years optimistic and pessimistic expectations have been found to predict who will succeed. Regardless of job or level in the organization, individuals encounter many curve balls: changes, obstacles, difficulties, or adversities on the job. Whether it is dealing with a sudden change in procedures; an irate customer, coworker, or boss; or an accidentally deleted important e-mail, it is estimated that the average employee can face up to 23 adversities in just one day. How well employees handle these job challenges can affect how productive they are as well as their ability to learn, adapt, overcome future obstacles, meet goals, and even lead others. In sum, how successfully employees deal with adverse situations affects their success as well as the organization's success. Thus optimism and pessimism can have important ramifications for an organization in the selection, training, motivation, and work life of its employees and leaders.

Background and Key Issues

It has only been within the past 35 or so years that we have seen a renewed interest among psychologists in understanding the constructs of optimism and pessimism and their effects on individuals' lives. Michael Scheier and Charles Carver were the pioneers of this research stream based on their studies examining generalized outcome expectancies. Martin Seligman's work on learned helplessness and more recently, positive psychology, has also provided a strong influence for sparking additional research. Today we see an explosion of studies examining the effects of optimism and pessimism on our health, physical and mental well-being, and psychological adjustment. It has generally been found that those who tend toward an optimistic perspective experience fewer physical symptoms of stress, cope more effectively with stressful events, and adjust better to important life transitions. The positive effects for optimism tend to be explained by the type of coping strategies typically embraced by those with an optimistic perspective. Optimism is related to an individual's use of adaptive, engaging coping strategies, which include rational problem solving, cognitive restructuring, expressing emotions, and seeking social support during stressful times. Conversely, pessimism is related to an individual's use of maladaptive, disengaging coping strategies, which include avoiding problems, impulsive and careless problem solving, being self-critical, and socially withdrawing from stressful situations.

Despite the potential value of optimism and pessimism, few studies have examined these important notions of optimism and pessimism in an organizational context. More research is needed. Before reviewing what we know about the role of optimism and pessimism in the workplace, a key issue in the literature centers on the measurement of optimism and pessimism and the dimensionality of these constructs.

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