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Qualitative approaches to organization studies employ research methods that emphasize detailed, personal descriptions of phenomena. In short, they use the meaning that organizational members attribute to phenomena occurring in organizations to understand these phenomena. Such approaches adopt a discursive orientation, often being designed at the same time they are being done. In contrast to quantitative approaches, they require highly contextualized individual judgments that, while being open to unanticipated events, attempt to offer holistic depictions of realities that cannot be reduced to a few cause-andeffect variables.

Conceptual Overview

Clarity can be gained by comparing qualitative research to its counterpart, quantitative research. Quantitative research begins with the understanding that reality exists outside of people's minds, in the natural world. For the quantitative researcher, the perception that people have of their world is not necessarily a true representation of the world; this is because it is impossible for people to achieve complete impartiality, and hence rationality, when assessing their world. Such a starting point demands that quantitative researchers separate themselves from the research subject and rely on mathematics to provide statistical proof of phenomena occurring in the world. More specifically, they employ numerical methods in the form of means, percentages, frequency counts, and the like to measure the extent to which there is a cause-and-effect relationship between variables in a research setting. The objective is systematically to manipulate the research setting for the purpose of eliminating any extraneous influences that may have an impact on the behavior of subjects. For example, a quantitative researcher would argue that a person's level of satisfaction in his or her job can be appraised by a survey test yielding numerical scores representing the job satisfaction level of the individual taking the test. A researcher interested in the relationship between job satisfaction and employee performance would collect the appropriate quantitative information on each of these variables and conduct statistical tests that would reveal the strength (or weakness) of the relationship.

In contrast, for a qualitative researcher the reality of the world is very much attuned to how people interpret their experience of it. Hence, qualitative research aims to capture how people ascribe meaning to phenomena through authentic interaction and interpretation; this, in turn, demands the researcher becomes a participant in the data-gathering process. Consequently, qualitative researchers generally deal with relatively small samples of individuals and concern themselves, through description and interpretation, with providing a deeper understanding of phenomena.

Strategies in Qualitative Research

The most common strategies employed in qualitative research are case studies, ethnography, grounded theory, participatory action research, and clinical models. The case study is perhaps the most popular model. In organization studies, it usually involves an in-depth description and interpretation of an event or series of events that occurs in an organization over a particular time period. Multiple methods are typically employed to collect data for case studies, including field notes, interviews, focus groups, observations, conversation analysis, document analysis, and others. Ethnography aims to capture people and their everyday lives. The purpose is for the researchers to provide representations of human social behavior by becoming a part of the group being studied—to embed themselves in the social environment. Grounded theory is similar to ethnography, in that it consists of collecting data through field study. However, grounded theory researchers attempt to begin their research with no a priori theory in mind. Data gathered using interviews, observations, and other methods are analyzed for recurring themes and patterns; these give rise to theory that explains the actions of the people being studied. Participatory action research and clinical models are related disciplines in qualitative research. Unlike other qualitative methods, they involve researchers not only embedding themselves in the research environment, but also actively influencing the settings—that is, changing the nature of the setting. Participatory action research differs from clinical models by being more attuned to social change scenarios; clinical models are concerned with the diagnosis and treatment of individuals. Despite the obvious practical value of action research and clinical models to practitioners, quantitative researchers would argue that the theory generated from such approaches is problematic because the researcher actively changes the setting as the data are collected. However, others argue that such approaches adopt a meta-theory orientation, because the theory that emerges has more to do with how organization members theorize than it does with the generation of abstract theory.

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