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The term ethnocentrism was coined by William Graham Sumner in reference to the view that one's own group is the center of everything, with others judged in terms of the familiar standards of that group. One manifestation of ethnocentrism is xenophobia, or the fear of outsiders. Xenophobia may have served an evolutionary purpose in the development of homo sapiens by allowing them to automatically reject potentially competitive groups, but it is an increasingly dysfunctional response to modern mobility and multiculturality. Fear, like all emotions, arises from perceptual experience. To address the fear of outsiders, people need to understand how insiders and outsiders are being created and maintained by their perceptual experience of culture.

The idea of ethnocentrism has long been associated with a kind of national xenophobia, but the basic mechanism of ethnocentrism is equally applicable to understanding many troublesome aspects of domestic intergroup relations. The key to reducing xenophobia among domestic ethnic groups, including immigrant groups, is to assume (1) that all groups have a cultural dimension and (2) that relations among groups include a kind of intercultural communication. With these assumptions, it is possible to see three major aspects of ethnocentrism that impact multicultural relations in America (and elsewhere).

Ethnocentrism as Denial

The primary mechanism of ethnocentrism is perceptual. The groups in which people are socialized provide a set of figure/ground distinctions that give form to some phenomena and not to others. For instance, American women as a group are taught to make many more distinctions in texture and color than are American men, while generally men are provided with more categories for distinguishing technical objects like automobiles and computers. The result of this socialization is that women tend to treat color and texture as objects of interest, while men tend to treat them as just background. Men, on the other hand, tend to treat cars or computers as important objects of interest, while women tend to see them as just the mechanisms through which transportation or information occurs.

In communication between these two groups, American women may see American men as aesthetically incompetent, while men may lament women's intransigence toward learning basic mechanical skills. However, in both cases, the issue is not really about behavior—it is about perceptual conditioning. If people have not learned to differentiate certain objects, categories cannot be generated that let people talk about or even think about those objects. The others may seem incompetent but really they are simply oblivious.

There are at least two major implications of perceptual conditioning for multicultural group relations. One is that entire groups of people may exist and not be perceived at all by people of other groups. For instance, not so long ago in the United States, many straight people did not have a well-developed perceptual category for gay people. Consequently, straights tended not to perceive the existence of gays as a group; when asked, they greatly underestimated the size of the group, and they reacted to individual gay people who came to their attention as deviants from their own group rather than normal people in a different group. The perceptual category for gays is now much better defined, as evidenced by the recent event of the president of Iran claiming that there were no gay people in Iran—a statement ridiculed by many of the same people who once claimed the same thing in the United States.

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