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Culture shock is a sense of loss and disorientation that occurs when our deeper values are challenged by a new culture where adaptation is required. This conflict in values frequently generates feelings of tension and anxiety due to the loss of familiar cultural cues, and a sense of inefficacy when we cannot succeed at tasks we once mastered. Symptoms of culture shock may be both physical and psychological, resembling typical stress responses we may have had before, in our own culture.

It is significant to recognize that culture shock relates not only to the loss of the frame of reference we have comfortably used but also to the defensiveness that this loss stimulates. It is not only not knowing what to do, but also a case of being unable to do what we have always done well before. This cognitive inconsistency often propels us to defend the worldview that has previously been so effective, only intensifying the sense of alienation.

Culture shock is a term that has been bandied about for decades in many sectors of cultural interaction, including international education, the military, business, nongovernmental organizations, refugee and immigrant services, and even in domestic diversity contexts. In its most basic sense, it refers to the experience we have when we encounter unexpected differences, and when we find ourselves perplexed or even intimidated by unusual expectations. This occurs most obviously when we enter a new country, a new region, or a new community, whether as a sojourner, a traveler, an immigrant, a refugee, or a minority. Any place that presents us with a powerful new worldview, that requires us to adapt, in which our sense of “how things are” is challenged, can foster a culture shock—sometimes called transition shock—reaction.

The “Dis-ease” of Culture Shock

At one time, culture shock was considered a negative consequence of culture contact, with some suggesting that it was a sign of mental instability. That orientation to culture shock was debunked in the late 1960s when large groups of certifiably sane young Peace Corps volunteers arrived in villages throughout the world and promptly experienced the stress of something they were told was culture shock. The fact that volunteers were carefully screened, substantially assessed, and still seemed to react to their new cultural isolation suggested to many observers that it was not merely the hopelessly neurotic voyager who found sojourning challenging. While culture shock may be dis-ease, it is not a disease.

Stage Models of Culture Shock

During the 1960s and 1970s, many writers attempted to develop stage theories about culture shock, describing various symptoms and attitude transformations that occurred sequentially. A number of them described a U-curve model, moving from the high point of arrival through the low point of culture shock and ascending in anticipation of the return home. A few authors added a second curve, sometimes called the W-curve, creating a similar dip upon arrival home, when the individual may experience reentry shock, often described as the more distressing of the two reactions.

Most of the stage theories described the early phase after arrival to a new culture as a pleasant state of curiosity and anticipation when hosts require little of the visitor, and the visitor in turn knows little of the culture. As an outsider, the individual may not even recognize problems as they occur and therefore feels no need to resolve them. People may experience “culture surprise,” which occurs when they first arrive in an unfamiliar culture and begin observing superficial differences. The surprise relates to what they see, such as observing religious rituals, touching behaviors, or even different toilets.

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