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Welch, Jack (b. 1935)
Chief executive officer of General Electric Company
Jack Welch was the seventh CEO of General Electric Company (GE) and, in terms of shareholder wealth created (over $300 billion), its greatest. Welch was born in Peabody, Massachusetts, the only child of a railroad conductor who did not finish high school and a very religious mother with a strong sense of justice. According to Welch, his mother was the most important influence in his life. She saw reality in clear terms and communicated honestly. She had unlimited confidence in her son, but she was quick to punish him if he misbehaved. Welch was selfconscious about a speech impediment (stuttering), but she persuaded him that the reason he stuttered was that his brain worked too fast—thereby turning an apparent handicap into a sign of talent.
Welch was an enthusiastic participant in competitive sports, especially baseball, basketball, and hockey, for which he was team captain in high school. During high school, he worked at several part-time jobs, including caddying and delivering newspapers. A high school literary magazine reported his desire “to make a million.” He was a good student, especially in mathematics and chemistry, and his mother urged him to go to college. Failing to get an ROTC scholarship that could have sent him to MIT, he entered the University of Massachusetts, where he majored in chemical engineering. Despite being active in a sports-oriented fraternity, he achieved high grades every year and graduated in 1957 near the top of his class. He went on to receive a master's degree in chemical engineering in 1958 and a doctorate in 1960, both from the University of Illinois. The most important thing he learned from his doctoral research was tenacity; he learned not to give up when his experiments did not go as planned. Welch married in 1959, had four children, and was divorced in 1987. He remarried in 1989; in 2002, his second wife filed for divorce amid press reports linking him with the editor of a prestigious business magazine.
Welch at General Electric: The Early Years
After receiving his doctorate, Welch was hired by the plastics division of GE in Pittsfield, Massachusetts. He almost quit a year later when he received an insufficient raise, but a prescient GE executive flew in and convinced him to stay, with the promise of better rewards to come. Welch rose quickly within the plastics division, developing methods of decision making—focus on the facts, not emotion; no holds barred debate—that he would use throughout his career at GE.
Through brilliant and aggressive marketing of the new plastics that the division developed, Welch grew sales by over 30 percent year after year, a rate of growth that far exceeded growth in other GE divisions. In 1968, at age thirty-three, he became the youngest general manager for chemical development at GE. Further promotions quickly followed: general manager of the chemical and metallurgical division (1971), vice president (1972), vice president and group executive of components and materials group (1973). The GE corporate office did not know what to make of him so they basically left him alone, free from the huge GE bureaucracy. He did not approve of GE's staid and cautious hierarchy; he wanted to be free to make his own decisions and tasks risks. Finally, in 1977 CEO Reginald Jones transferred Welch to the head office at Fairfield, Connecticut, mainly to ensure that he would be in the running for the job as successor to Jones. At Fairfield, Welch built up the medical division and GE's credit division, both destined to become critical components of the new GE. Welch was seen as a kind of wild maverick by the GE bureaucrats, but Jones loved his energy, intellect, and entrepreneurial spirit. Initially there were nineteen finalists to succeed Jones as CEO, but after a long search process, Welch won the job in 1981. At age forty-five, he was the youngest CEO in GE's history.
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