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Kroc, Ray (1902–1984)

Founder of McDonald's Corporation

Born in Chicago, Raymond Albert Kroc spent so much time thinking up wild schemes and business ideas during his adolescent and teenage years that family and friends considered him a bona fide daydreamer. No one in Ray's family ever believed or conceived he would eventually become a legendary entrepreneur and business genius. Although Ray ran a very successful lemonade stand and was a hardworking drug store helper as a child, his first attempt (during his sophomore year at high school) at establishing a serious business endeavor, a music store specializing in sheet music and novelty instruments, failed.

The United States entered World War I during the spring of Ray's sophomore year; shortly thereafter, Ray managed to convince his parents to let him join the Red Cross as an ambulance driver, though it meant lying about his age to gain entry. The armistice ending the war was signed before he deployed to France, so he did not see overseas action.

Ray soon realized his penchant for action and dislike of academics. He tried returning to school at his parents' request, but only lasted a semester. For the next thirty-five years, Ray honed his business knowledge and his ability to find opportunity in places others overlooked. He was very successful during his career as a paper cup salesman, but not as successful as he would become in the hamburger business at the age of fifty-two. Later in life, Ray Kroc liked to remind people that his seemingly overnight success with McDonald's was in fact the product of more than four decades of experience as an entrepreneur and a very hard worker.

Ray Kroc stands in front of one of his franchises holding a hamburger and a drink.

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Bettmann/Corbis; used with permission.

The Mcdonald's Method

The story of how Ray traveled to California from Illinois in 1954 to observe the McDonald brothers' hamburger operation and how he eventually led it to become the international leader in the fast-food industry is well known and often repeated among business leaders. In fact, many university courses include the McDonald's business model as a successful case study in business administration, operations, logistics, and human-resource allocation. It is uncommon, though, for university students to study the leadership traits, characteristics, and principles that Ray Kroc lived by and that made him and McDonald's Corporation a success. Five of the principles with which Ray Kroc founded McDonald's and made it successful are his commitment to the public through “Q, S, C, & V” (quality, service, cleanliness, and value), his attention to detail, his adherence to the notion that one should lead, not manage, decentralization of authority, and education.

The quality of a leader is reflected in the standards they set for themselves.

RayKroc

Q, S, C, and V

Ray Kroc continually demanded quality, service, cleanliness, and value from every restaurant franchisee and from all McDonald's corporate-owned restaurants. This mantra is an unshakable principle by which the organization's restaurants are operated. Ray took any degradation of these quality markers by any restaurant owner, manager, or employee as a personal affront on his leadership. These four words can be found inscribed on a brass marker in nearly every McDonald's restaurant as a reminder to employees and customers of the company's commitment to those principles and its desire to lead through that commitment.

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