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Ben & Jerry's Ice Cream
On 5 May 1978, two young men named Ben Cohen (b. 1951) and Jerry Greenfield (b. 1951), originally from Merrick, New York, started an ice cream business called Ben & Jerry's Homemade, Inc., in Burlington, Vermont. Beginning with only $12,000 and a great liking for food, they have since become internationally famous business leaders, best known perhaps for their philanthropic style of business. They are also among the chief early contributors to a growing business movement that promotes “socially responsible business.” For this achievement Ben Cohen and Jerry Greenfield were named the U.S. Small Business Persons of the Year in 1988 by President Ronald Reagan.
The business, Ben & Jerry's Homemade, Inc. (hereafter Ben & Jerry's), is considered a good example of the classic entrepreneurial success—with a twist. What makes Ben Cohen and Jerry Greenfield stand out from the entrepreneurial crowd is that they advocate a business philosophy called “caring capitalism.” Indeed, this philosophy is thought by many to be the most significant factor in their successful climb to the top of the ice cream business world.
Maybe there's a chance. Ben and Jerry and Unilever, I wish you success, measured in more than money. But if it doesn't work, if five or twenty years from now there's nothing more than a Ben & Jerry's historical marker in Vermont, maybe we will be willing to rethink the system that rewards corporations for seeking the cheapest raw materials, workers, and environmental standards in order to produce the fastest growth. Maybe, instead of being cynics, we'll become activists in forging a corporate environment that measures success, as Ben and Jerry's did, in more than money.
Ben & Jerry's is perhaps the best-known corporate representative today of a movement in business that adopts a “new corporate concept of linked prosperity” (Ben & Jerry's 1993 Annual Report). This “new concept” places an equal emphasis upon both the repercussions a business has on its surrounding society as well as on the conventional economic priorities of a business (survival in a competitive market). Ben Cohen has from the beginning maintained that business has a responsibility to give back to the community. This ideal, established during the early days of Ben & Jerry's, embodies the idea that a business can prosper as the community around it prospers.
The Early Period, 1978–1985: Community Integration and Social Responsibility
In the beginning, the business was all about the local community of Burlington, Vermont. Fred “Chico” Lager, former CEO of Ben & Jerry's, offers this quote by Caryl Stewart, who sublet the gas station that was to become their very first scoop shop: “They had connected with their customers, who felt like they were an integral part of what was happening, not merely a source of revenue to some faceless businessmen.” Lager continues, “They truly believed that the joy was in the journey, and were determined to seize upon every opportunity to have fun that came their way” (1994, 36). A no-frills, down-to-earth style also appealed to consumers and became a basic element of the Ben & Jerry's company culture.
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