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A civil service is a system for managing human resources using mechanisms with which governments select, employ, and promote the personnel who act as public administrators. A civil service system takes into account the qualifications and aptitudes of employees. In other words, it is the institutional framework within which the human resources employed in the public sector are organized in a way that allows governments to employ the best people. These employees work to achieve the results of projects put forward by their governments, regardless of their political affiliation or party. The bases of the civil service are established in statutes, laws, or regulations, and for its successful operation, an autonomous structure is required—a body that will oversee its strict operation and the observation of the norms that regulate the civil service, so that its usefulness contributes to strengthening the democratic values of the societies it serves. This entry describes the characteristics of career civil service, the forms it may take, and the subsystems involved in its operation. The place of the civil service in public administration and the benefits associated with it are then examined in light of evolving democratic values.

Characteristics of the Civil Service

Given its autonomous role as described above, the civil service is not simply a series of rules and technical conditions; rather, it should be seen as a type of moral code for public service that is designed to achieve common objectives and should be shared by all its functionaries. Civil services are based on three fundamental values for a democratic public administration, taken principally from the logic of bureaucratic organization proposed by Max Weber: (1) equality, (2) merit, and (3) impartiality. Thus, modern civil services are based on the following:

  • Recruitment is based on the merits of the civil servants and not on patronage or inherited posts.
  • The idea of equality allows anyone to participate in the competition to occupy public posts, provided that they meet the prerequisites established for the position in question; and, once they are in the civil service, the system of evaluation and any sanctions should be comparable for all the functionaries.
  • Impartiality guarantees that the members of the civil service should maintain a neutral position toward political parties, related to an internal logic, to grant all applicants the same opportunities and, when dealing with the public, provide the same attention and quality in the services offered to all citizens regardless of their gender, religion, or partisan preference.

The concept of a career civil service can be given at least two meanings. First, it is used as a synonym of public bureaucracy, although not all the government functionaries necessarily form part of it. The Latin American Center of Administration for Development (CLAD) maintains in the Ibero-American Charter of Public Affairs that, in Ibero-America, the terms public function and civil service are generally used as synonyms. Within this acceptance, there is an enormous variation in the use of the term, since sometimes civil service may in fact consist of any or all functionaries who carry out administrative work within a government. The second use given to the term civil service refers specifically to the area or areas of the government in charge of performing the recruitment and evaluation of the functionaries.

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