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This entry explores the ways in which information and communication technologies—such as e-mail, instant messaging, text messaging, and other Internet-based exchanges of information—hinder or facilitate relationships. Research examining the effect of information and communication technology on relationships began as the development and diffusion of computers and Internet technology was adopted by household members. In the late 20th century, personal computers began to be purchased for home use. The U.S. Department of Commerce reported that fewer than 10 percent of households had computers in 1984, compared with more than 60 percent of households in 2003, and Internet access increased from about 18 percent of households in 1997 to more than 55 percent in 2003. The Pew Internet and American Life Project found that about 70 percent of U.S. residents reported going online in 2007. Young adults, Whites, affluent, and better-educated adults were the most likely to be online. Among these groups, about 90 percent reported Internet use.

Some predicted that the introduction of Internet-based communication tools would have positive implications for relationships, arguing that people would develop and maintain stronger social ties. Others predicted that these technologies would lead to isolation and fracture social and family relationships by supplanting face-to-face interactions with computer-mediated communication. The research findings are much more complex than either of these perspectives would suggest.

Family Relationships

With the advent of Internet communication, a central concern was whether online relationships would have negative implications for off-line family relationships. An early study by Robert Kraut and his colleagues in the late 1990s suggested that those adults who spent more time on the Internet were more socially isolated than were those who spent less time on the Internet. However, this appears to have been only a short-term effect associated with early adopters of the technology because most subsequent research has not replicated these initial findings. In general, researchers have found that Internet use has no relationship with the amount of time spent with family members or the quality of those relationships.

Barry Wellman and his colleagues have begun to take a more in-depth look at how communication technologies are being used by family members. They reported that Internet communications are becoming more common among household members when they are away from each other such as when parents are at work and children are at home. Most of the e-mail communication is between the adults in the household. Although parents mostly use the telephone to stay in contact with their children, parents do report e-mailing their children. Their findings indicate that women are more likely to contact children and use the Internet to maintain family ties, which suggests that women are now using the Internet to perform the social networking role that they have long held in families. Another finding by Wellman is that families tend to share time using a single household computer. Husbands and wives report spending 1 to 3 hours per week using the Internet together, and parents report spending from 2 to 4 hours per week using the Internet with their children. Wellman noted that in contrast to concerns about the computer isolating family members, it appears to bring them together. However, this may be a temporary phenomenon. Most households currently have one computer, but as households obtain multiple computers, these sharing activities may disappear.

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