Skip to main content icon/video/no-internet

Nonverbal Communication, Status Differences

Many of our social interactions can be described along a dominance, power, status, or other dimensions suggestive of higher versus lower position. Our work environment is characterized by hierarchies with people in different statuses. But also in intimate relationships, power or status differences between partners (e.g., differences in earning power, differences in dominant interpersonal behavior) are not rare. Even in unstructured groups of people with initially equal status, status hierarchies form readily. Some hierarchies are quite pronounced, such as in the military, and others are quite flat, such as in many nonprofit organizations. Some hierarchies are explicit such as the differences in executive decision-making power between a CEO and an office clerk, and others are more implicit, such as the differences in influence on the decision to watch a particular movie among a group of friends. What is common to all hierarchies is that there is a dominance, power, or status difference among group members. Though there are differences between these concepts, for convenience this entry uses the term status to describe all these aspects of vertical position. Status has been defined in many different ways. It can be defined as having or striving for privileged access to restricted resources (e.g., money, time) or as having or striving for influence over others. A hierarchy is defined as the status difference among two or more individuals. It has to be noted that a high-status position per se cannot exist alone because it necessitates somebody with low status. This entry discusses whether and how people are able to infer the status of their social interaction partners, how people use nonverbal behavior to make status inferences, and which nonverbal behaviors people in actual high-status or low-status positions typically express.

Nonverbal Behavior: Definition and Importance

Nonverbal behavior encompasses communication without words. The distinction between verbal and nonverbal communication is not always easy to make. In verbal communication, each word has a specific meaning and people can be held accountable for what they say. Most nonverbal communication, however, is ambiguous with respect to meaning. Situational aspects such as the relationship between the conversation partners or the topic they are talking about can greatly influence the meaning of specific nonverbal cues. Some of the most commonly investigated nonverbal behaviors are facial expressions, eye gaze, body movements (such as gestures), posture, touching behavior, and vocal behavior, such as tone of voice, speech modulation, or speech duration, just to give a few examples.

Whether verbal or nonverbal behavior matters more as a source of information depends on the situation. When a verbal message is unclear or ambiguous, nonverbal cues play a particularly important role. Nonverbal cues become especially salient and important when they contradict the words being spoken or when people doubt the honesty of a verbal communication. Consistent with this, lie detection is more successful when people rely on nonverbal rather than verbal cues. Nonverbal cues are also important in the expression of emotions. In addition to expressing emotions, however, nonverbal cues have many other functions—for example, to signal attention, reflect physical states such as pain, coordinate turn-taking in conversations, reveal personality characteristics, and signal interpersonal orientations such as friendliness or dominance.

...

  • Loading...
locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles

Sage Recommends

We found other relevant content for you on other Sage platforms.

Loading