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The scope of health systems, as outlined by the World Health Organization (WHO), includes all actors, institutions, and resources that undertake actions where the primary intent is to improve health. The advantage of the WHO approach is that it recognizes that health care is only one route to developing better health. Its disadvantage is that it is not clear what should be included in a health system. For instance, are pedestrian crossings and primary education part of the health system? In practice, though, virtually all analysts, including WHO, focus on the health care system or the delivery of health services, than on all things whose primary intent is to improve health.

There are typically two ways of conceptualizing health care systems. The first way focuses on the actors who are involved in the health care system, and the second way explores the key functions that a health system performs. The actors approach concentrates on the values, interests, and interrelationships among the users of the health system, the payers for the health system, the providers of the health care, and the regulators, which is typically a government body such as the Ministry of Health or other authorized body. The advantage of such an approach is that it highlights the human and political elements of health systems.

The functions approach focuses on the essential activities that must be conducted. Drawing on several models, the following common features are evident:

  • Governing the system, also called stewardship—this includes management, planning, administration, and regulation
  • Resourcing the system—this consists of both the raising and the pooling of revenue and the production of resources such as trained staff, drugs, equipment, facilities, and knowledge
  • Providing/delivering services—this covers both preventive and curative services, services provided at different levels (i.e., primary, secondary, and tertiary) and targeted at certain conditions or population groups, alongside public health interventions. It also includes:
    • Public and private provision (the latter including profit and not-for-profit ownership)
    • Different degrees of organization of delivery (formal vs. nonformal)
    • Alternative medical systems (allopathic vs. ayurvedic)
    • Allocating resources or purchasing services—this includes paying for services from public or private providers. This can be done through a budget and related process or through a contract and negotiations. Criteria for resource allocation are commonly employed.

Performance Evaluation

It is important to reflect on the objectives of health care systems, as only then can progress be measured. This is not as easy as it sounds as different countries will have different sets of beliefs, ideologies, and cultures. Hence, the goals of health care systems include measures of health status output alongside considerations of efficiency of resource use, equity of outcome and financing, and consideration of the acceptability of health services and people's interaction with health services (process factors). Such factors tend to be common across all frameworks for evaluating health systems.

For instance, in evaluating the health system performance of different countries, the WHO (2000) adopted a few key goals:

  • The health status of the population overall
  • The distribution of health across the population
  • The overall responsiveness of the health systems and its distribution
  • The fairness of financing
  • The efficiency of use of resources to meet these goals

The efficiency of the system in the WHO score, or its “overall system performance,” is indicated by a single index that measures the actual achievement of these five goals compared with a maximum score it could have achieved given available resources.

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