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Job stress is a harmful physical or emotional response employees experience when they have expectations that they cannot fulfill because of their capabilities, resources, or needs. Stemming from stressors in the workplace, such as time pressure and role overload, job stress may result in harmful consequences for both individuals and organizations. Outcomes of job stress may be physiological, psychological, or influence an individual's behavior at work. For example, an individual's health may be affected, burnout may occur, and productivity levels may also suffer as a result of job stress.

Early signs of job stress include headache and stomachache, difficulty sleeping and concentrating, short temper, and low morale. Research also suggests links between job stress and cardiovascular disease, musculoskeletal disorders, and psychological disorders. Stress in the workplace is linked with increased absenteeism, tardiness, and turnover intentions. A further understanding of the causes of workplace stress, as well as preventative measures, would benefit both individuals and organizations. Although many believe that both individuals and organizations should share the responsibility for preventing and alleviating job stress, many organizations believe that the responsibility for stress management rests solely with employees. Organizational change efforts targeted toward stress reduction can impact the bottom line.

Causes of Job Stress

Job stress is widespread and rising for many reasons, some of which include the working conditions and expectations of employees. Workplace stressors may lead to job stress, which in turn may lead to outcomes of stress. Different individuals respond differently to job stressors, and some employees do not experience job stress. Yet most people find certain working conditions stressful.

In a model illustrative of the stressors-strains (outcomes) relationship, work environment stressors, such as role conflict and time pressure, are common characteristics of the work that may adversely affect an individual (cause human strains). These work roles encompass conflicting or ambiguous job expectations, too much responsibility, and role overload at work. Additional job stressors stem from economic conditions that pressure organizations to make rapid changes to their workforces, including restructuring and downsizing; these changes often lead to increased work expectations and longer working hours on the part of the surviving employees. U.S. employees now work longer hours than employees in most other countries. Other common stressors include job insecurity, inability to deal with rapid change, and lack of career opportunities. In addition, management styles and organizational cultures that limit participation by employees, do not foster communication throughout the organization, and do not support family-friendly policies are other common sources of job stress. When coworkers and supervisors do not support employees, increased levels of stress and increased outcomes of stress may be experienced. How tasks at work are designed can also influence stress levels of employees. Task design is concerned with workload expectations, as well as work hours, shift work, rest breaks, tasks with little meaning to employees, and tasks that do not use employees' skills and provide little feeling of control. Finally, unpleasant and dangerous working conditions may also lead to increased levels of stress.

Prevention and Reduction of Job Stress

One recent survey reported that 40% of workers felt that their jobs were either very or extremely stressful. Individuals can lessen the effects of job stress in several ways. These include balancing work and personal life, having supportive friends and coworkers, and maintaining a relaxed and positive outlook. Stress management programs offered by organizations for their employees can also be helpful in alleviating and sometimes preventing job stress as well. A healthy work environment may be created and maintained by organizations that offer such programs, if they also aim to reduce stress through organizational change efforts.

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