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To evaluate something is to examine or assess its value or usefulness. For example, many health communication experts develop messages or interventions in an effort to change an intended audience's beliefs, attitudes, and behaviors regarding an important health issue. They then implement the intervention (e.g., show it to members of the intended audience), and evaluate what effect, if any, the intervention had on these individuals. Evaluating a health communication intervention before, during, and after implementation can provide important information about the success or failure of the intervention, and help improve both the current and future interventions. Quantitative evaluation methods are those that involve the collection and statistical analysis of numerical data. Surveys and experiments are two quantitative research methods that play a very important role in the design, implementation, and evaluation of health communication messages and interventions.

Survey Research

Surveys and questionnaires are self-report measurement procedures that involve asking participants to respond to a predetermined and standardized set of items that are designed to make answers comparable and easy to analyze. Surveys are often designed to collect factual information about participants (e.g., demographic variables such as gender, age, ethnicity, income, education, employment status), and to assess participants' opinions, attitudes, values, personality, and interests (also known as psychographic variables). Surveys can be used to collect information at a single point in time (i.e., a cross-sectional survey), or to gather data over multiple points in time (i.e., a longitudinal survey).

A considerable amount of research has been conducted and many books have been written about how to conduct high-quality survey research. It is well established that the survey method the researcher selects, the number of times he or she contacts participants, and the amount and type of incentive that is used can significantly increase response rates (which reduces nonresponse error). It is also well established that the decisions a researcher makes about survey format and instructions, question wording and order, and even the appearance of individual pages can significantly increase respondents' ability to provide accurate answers (which reduces measurement error).

Types of Survey Research

Survey research can be grouped into four main categories based on (1) whether or not the survey is completed in-person (i.e., in the researcher's presence), and (2) whether or not the survey is self-administered (as opposed to being administered by an interviewer). Table 1 captures the key ways survey data are collected.

Table 1 The key ways survey data are collected

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The choice a researcher makes will be based on a number of factors, including the project's budget, how quickly the data are needed, how big of a sample is needed, how important it is for the researcher to be able to clarify and probe participants' responses, whether or not participants will be more comfortable giving honest answers if the survey is anonymous, and even whether or not the participants can read and write (an important consideration when studying children).

Types of Items

Open-ended items allow respondents to answer in any way they choose. An open-ended item might be as simple as, “How many tattoos do you have?” or as complex as, “What does having a tattoo mean to you?” The key advantages are that respondents can provide in-depth answers in their own words. The key disadvantages are that responses must first be interpreted and coded before they can be analyzed and reported.

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