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Memory is essential to human survival. It contains the entirety of people's knowledge and understanding of themselves and their world. It helps individuals identify the objects around them, predict and understand events they may confront, and strategically interact with their physical and social worlds to survive and achieve their goals. It tells individuals where they have been, what they have experienced, and therefore who they are; what they can and cannot accomplish, what they should try and what they should not, and if they do try, how to go about it. Despite these essential functions of memory, and their overall success, memory can nevertheless be deceptive in ways great and small. It can simply fail, forgetting aspects of experience ranging from minor details to large segments of individuals' lives. And it can deceive, leading people to misremember events that did occur and even to falsely remember events that never occurred, sometimes very dramatic events such as being abducted by aliens or ritually abused in satanic cults.

Many people underestimate these multiple failures and deceptive functions of memory. Some even believe that memory works like a video camera, that it records exactly what is there to be perceived, that this recording remains unchanged in memory over time, and that it can be retrieved and recounted accurately. But nothing could be farther from the truth. Some aspects of what people experience are not stored at all. Memory misrepresents other aspects partially or completely; and it commits these deceptions during each of the three major stages of memory: encoding, storage, and retrieval.

Processing and Encoding

When individuals first perceive and experience an event, their memories encode and store both more and less (and sometimes something different) than what they have experienced. Even though their eyes allow a relatively wide view of a scene, most of what is available to their eyes will not be noticed. Memory follows the focus of attention. Because attention is selective and cannot simultaneously focus on everything in people's sensory fields, memory is also selective, encoding only a fraction of what is available for processing.

Among the most interesting illustrations of this selectivity in processing is research on “change blindness.” This work shows that very dramatic and large changes in people's visual field can take place as they watch something happen, though many fail to notice. Daniel Simons and Daniel Levin have provided many surprising illustrations of this phenomenon. In one striking demonstration, for example, research participants are talking with one person, are very briefly interrupted, and then many fail to notice when that person is replaced by a completely different person who continues the conversation as if nothing (and no one) had changed. Such failures occur, at least in part, because participants are not attending to specific features of the two persons necessary to tell them apart. Rather, people encode only broad categorical information, such as “a roughly 30-year-old white man.” This phenomenon illustrates a broad category of failures of processing because of “inattentional blindness,” in which failures of attention translate to failures of encoding.

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