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Response
Response refers to the activities undertaken to counteract the further escalation of a set of events that potentially leads to crisis or disaster. The single most important issue at this point in time ceases to be about planning for some once-distant and unknown disaster; instead, the focus at this stage is to ameliorate the worst effects of an emergency crisis or disaster situation. For this reason, response will comprise activities, often attempts or interventions, aimed at changing the trajectory of a worsening situation.
Crisis makes response necessary. Response—the actions taken to minimize damage—has to be managed. This has resulted in the growth of crisis management studies in recent years. Crisis management, popularized by former U.S. Secretary of Defense Robert McNamara, refers to the management and coordination of activities meant to counteract threats or harm with a view to saving lives, property, services, reputation, or image. Thus, staff members of organizations and sometimes of communities who act and react to minimize the worst excesses of harm are called “responders.”
An outbreak of a deadly disease pandemic will need some response involving the mobilization of paramedic or medical personnel. An earthquake disaster of high magnitude striking a city may destroy buildings in the affected area, and thousands of people may have been buried under the rubble and debris or sustained injuries from falling masonry. Faced with these sets of events, it becomes imperative for search and rescue dog handlers to be involved in saving survivors. Thus, it may be necessary to set up field hospitals to cope with the high demand for medical services. During disasters, Critical National Infrastructures (CNI) such as electricity and water supply systems may have sustained severe damage or been severely compromised, such that closing some facilities down until they can operate safely may be necessary to minimize the worst effects of the disaster. A plane suddenly disappearing from the radar screen may necessitate appropriate emergency response in case the plane has crashed. A house or forest catching fire may need fire engines to stop the fire from spreading. A region that had experienced prolonged periods of drought may suddenly display a dramatic change for the worse in the state of food supply availability, resulting in severe food shortages and hunger that may result in the need for emergency food aid, including Ready-to-Use-Therapeutic Foods (RUTF) to combat malnutrition. Thus, emergency relief is part of response.
Why Study Response in Crisis Management?
It would be pointless to discuss response in crisis management unless one first reflects on a range of reasons why this subject is important, including:
- It is human instinct to try to save lives, protect property, and sustain services in the midst of a crisis.
- Haphazard approaches to and during disasters can be very resource-consuming as responders devise the most effective way out of the crisis; therefore, well-managed response activities are important.
- The acknowledgment that there will always be disasters and the need to respond to them efficiently and effectively.
- The reputation of governments, emergency response organizations, and agencies can either be damaged or restored depending on the level and quality of services offered to the affected community during crisis.
- There are high expectations from victims, affected communities, and the international communities regarding the need for a high level of competency in delivering services.
- There is a growing body of evidence from studies demonstrating that although crises cannot be totally prevented, aspects of events during crisis situations can be influenced.
Responders, Communities, and Institutions
The immediate reaction to emergency crises or disasters by most national governments, nongovernmental organizations, agencies, communities, and individuals is to engage in some kind of response activities. Local communities in many parts of the world often respond immediately to human suffering within their own area. Often during emergency crises, such as flooding, food shortages, or earthquakes, local communities are the first to engage in or launch some kind of response. There is some evidence, for example, that in areas prone to earthquakes, including parts of Turkey, Iran, and Pakistan, when a disaster strikes, a significant number of survivors have often been recovered from the rubble by local communities themselves in advance of external assistance being mobilized. Indeed, in certain cases the first hospitality and supplies, though sometimes modest in quantity and quality, come from either the affected or neighboring communities.
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- Agencies, United Nations
- Bureau for Crisis Prevention and Recovery, UN (UNDP/BCPR)
- Environment Programme, UN (UNEP)
- Food and Agriculture Organization of the United Nations (FAO)
- International Children's Fund, UN (UNICEF)
- International Strategy for Disaster Reduction, UN (UNISDR)
- Interregional Crime and Justice Research Institute, UN (UNICRI)
- Office for the Coordination of Humanitarian Affairs (OCHA), UN
- World Health Organization (WHO), UN
- Agencies, U.S.
- Centers for Disease Control and Prevention (CDC)
- Department of Homeland Security (DHS)
- Emergency Management Agencies, City and County
- Federal Bureau of Investigation (FBI)
- Federal Emergency Management Agency (FEMA)
- National Oceanic and Atmospheric Administration (NOAA)
- State Emergency Management Agencies
- U.S. Geological Survey (USGS)
- Categories of Crises: Engineering and Technological
- Air Traffic Control
- Air Travel
- Biological Engineering Risk
- Bridges
- Buildings
- Chemical Risk
- Cyber Crime
- Cyber Security
- Cyber Warfare
- Dams, Levees, and Seawalls
- Electronics Waste
- Environmental Contamination
- Hazardous Materials
- Hazardous Waste Disposal
- Improvised Explosive Devices
- Manufacturing Risks
- Marine Shipping
- Marine Travel
- Mining
- Nanotechnology
- Nuclear Risks
- Ozone Layer Depletion
- Petrochemical Risk
- Sewage Spill
- Smog
- Spaceflight
- Transportation Systems, Vulnerability
- Y2K Bug
- Categories of Crises: Financial and Business
- Categories of Crises: Natural Disasters
- Categories of Crises: Politics, International Relations, and Civil Violence
- Arms Control
- Biological Weapons
- Border Disputes
- Cabinet Office, UK
- Chemical Weapons
- Civil War
- Ethnic Cleansing
- Failed States
- Foreign Policy Crises
- Hijackings
- Hostage Taking and Negotiation
- Human Trafficking
- Interstate War
- Land Mines
- Missiles
- Nuclear and Radiological Weapons
- Nuclear Proliferation
- Peacekeeping
- Protest
- Religious Violence
- Revolution
- Riots
- Suicide Bombings
- Terrorism
- Transportation Security
- War Crimes
- Weapons Trafficking
- Categories of Crises: Population and Demographics
- Disaster Information Databases
- Nongovernmental Organizations
- Risk Management Standards
- Theory, Issues, and Techniques: Civil
- Agency Notification and Mobilization
- Civil Protection
- Civilian Protection, Post-Conflict
- Contingency Planning
- Continuity of Government
- Crisis Information Management Systems
- Debris Management
- Decision Making
- Decision Support Tools
- Disaster Assessment
- Disaster Declaration
- Disaster Risk Reduction
- Documentation
- Emergency Alert Systems
- Emergency Management System
- Emergency Manager
- Emergency Support Functions
- Financial Risk Management in Higher Education
- Hazard Mitigation
- Incident Action Plans
- National Incident Management System (NIMS)
- National Preparedness Goal
- National Response Framework
- Operational Plans
- Operational Readiness
- Perimeter Control
- Policy Setting
- Political and Organizational Leadership
- Preparedness
- Prevention
- Protection
- Search and Rescue
- Situational Analysis
- Stafford Act
- Sustainability
- Threat Detection
- Theory, Issues, and Techniques: Corporate
- Alternate Site, Corporate
- Auditing
- Backup Facility
- Backup Media
- Backup Strategy
- Business Continuity Management
- Business Continuity Planning
- Business Continuity Planning Life Cycle
- Business Impact Analysis
- Business Resumption Planning
- Classification of Systems
- Cluster
- Cold Site
- Continual Improvement
- Critical Applications
- Critical Business Functions
- Criticality Assessment
- Data Mirroring
- Data Recovery
- Dedicated Site
- Disaster Declaration Officer
- Disaster Recovery
- Disaster Recovery Life Cycle
- Disaster Recovery Plan Test Cycle
- Downtime
- Electronic Vaulting
- Failover
- Fink's Crisis Life Cycle
- Impact Analysis
- Incident Management
- Incident Response
- Insurance
- Journaling
- Losses, Quantitative Versus Qualitative
- Maximum Acceptable Outage
- Minimum Business Continuity Objective
- Mirroring
- Mitroff's Five Stages of Crisis Management
- Mobile Recovery Site
- Reciprocal Agreement
- Reciprocal Site
- Recovery Time Objective
- Reinsurance
- Reputational Risk
- Response Team
- Strengths, Weaknesses, Opportunities, and Threat (SWOT) Analysis
- Supply Chain
- Vital Records
- Warm Site
- Theory, Issues, and Techniques: General
- All-Hazards
- Cascading Crisis
- Catastrophe, Definition of
- Climate Change Adaptation
- Collaboration
- Command and Control
- Contingent Coordination
- Coordination
- Coping Capacity and Response Capability
- Credibility
- Crisis Communications
- Crisis Management, Emerging Trends in
- Crisis Simulations
- Crisis, Definition of
- Critical Infrastructure
- Damage Assessment
- Damage Containment
- Debriefing
- Decision Making Under Stress
- Disaster Drills
- Disaster, Definition of
- Disruption of Organizations
- Early Warning Systems
- Electronic Media
- Emergency Management, Principles of
- Emergency Medical Care
- Emergency Operations Center
- Emergency Public Information
- Emergency Responders
- Emergency, Definition of
- Evacuation
- Exercises
- Fusion Center
- Hazard Vulnerability Analysis
- Hazard, Definition of
- Historical Analogies, Use of
- Impact, Definition of
- Improvising
- Incidents Versus Crises
- Interdependence
- Interoperability
- Legal Liability
- Logistics
- Mass Care
- Mass Fatality Management
- Mass Media
- Mental Models
- Methods, Qualitative
- Methods, Quantitative
- Multiple Disaster Problem
- News Media
- Nongovernmental Organizations
- Nonlinearity
- Panic, Nature and Conditions of
- Pre-Crisis Training and Planning
- Pre-Impact Planning Process
- Public Awareness and Education
- Public Image
- Public Relations
- Recovery
- Residual Risk
- Resiliency
- Resource Management
- Response
- Risk Analysis
- Risk Assessment
- Risk Treatment
- Routine Emergencies Versus True Crises
- Safety Policies
- Scapegoating
- Scenario Planning
- Shelter-in-Place
- Simulations
- Social Media
- Spokesperson, Designating and Utilizing
- Stakeholders
- Strategic Plans
- Training
- Trauma
- Trigger Events
- Uncertainty
- Volunteer Coordination
- Vulnerability
- Warning
- Whistle Blowers
- Worker Error
- Theory, Issues, and Techniques: Public Health
- Cholera
- Drug Resistance
- Ebola Virus
- Emergency Medicine
- Epidemics
- Health and Medical Response Scenarios
- HIV/AIDS Epidemic
- Hospital Emergency Room
- Infectious Disease
- Infestations, Parasite
- Influenza
- Living Modified Organisms
- Malaria
- Measles
- Mental Illness
- Noncommunicable Diseases
- Pandemics
- Post-Traumatic Stress Disorder
- Public Health Surveillance
- Public Safety Canada
- Quarantine
- Severe Acute Respiratory Syndrome (SARS)
- Smallpox
- Social Distancing
- Surge Capacity, Hospitals
- Triage
- Tuberculosis
- Vaccinations
- Theory, Issues, and Techniques: Social Sciences
- Blame, Politics of
- Bounded Rationality
- Bureaucracy
- Chaos Theory
- Cognitive Novelty, Engaging in
- Cosmology Episode
- Coupling
- Decision Making, Theories of
- Decision Stream
- Groupthink
- High Reliability Organization Theory
- Information Asymmetry
- Information Vacuums
- Normal Accident Theory
- Normalization of Deviance
- Organizational Failure
- Paradigm Blindness
- Practical Drift
- Risk Society
- Structural Secrecy
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