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Debriefing
Crisis managers understand that the damage does not end with the event; for instance, the effects of the September 11, 2001, terror attacks are still being discovered and evaluated. One very important post-event component of crisis management is the debriefing, or post-crisis analysis. Debriefing exercises usually are conducted shortly after the event, and sometimes again after participants have had the opportunity to rest and refresh themselves from the event, which allows reflection time. A debriefing exercise has multiple purposes, depending on how it is structured, and with proper planning can be beneficial in many ways. These include experiential learning, event reconstruction and investigation, screening for post-traumatic stress disorder (PTSD) and other mental health issues, public confidence building, and research.
Experiential Learning
Debriefing and post-crisis analysis are used in experiential learning. Debriefing individuals involved in a crisis event, whether as victim, respondent, or nonparticipating witness, leads to information that helps in the development of training and education for future events. In this type of debriefing, the questions center on words like who, what, where, when, why, and how. The purpose is to collect experiences within the framework of understanding what happened, what things could have been done to lessen the impact of the event, and how to avoid or prepare for future events.
Post-crisis analysis may go beyond debriefing to include a review of archival information, such as newspaper reports of the event, photographs of the event and of the affected area before and after the event occurred, post-event maps, weather and geological data from the time of the event, official reports, and even the diaries of persons involved. Depending on the age of the event, there may also be an attempt to collect archaeological and anthropological information, such as has been done in the study of early and prehistorical events.
The findings are used to assist planners in developing more informed responses to future crises of a similar kind, if not in the same location. Trainers use the information to revise or design new programs or to develop practical exercises and drills, to inform the public about protective measures, and to help responders prepare for future crises. Educators use the information to develop course curricula for developing emergency managers.
Experiential learning can also occur immediately, using a debriefing session following the critical incident. Generally, because of the need for expediency, the session is a very basic discussion between those involved about what happened, what caused the event, how the crisis played out, and who did what during the event. As participants tell their stories, the facilitation can develop a discussion about how the response could have been improved; the purpose in these sessions is not to belittle or ridicule but to collectively learn a better approach to future incidents, or even how to avoid a similar event altogether.
Event Reconstruction and Investigation
Debriefing for event reconstruction and investigation has been done since before recorded history; investigators seek to put the stages of an event into an order that can be understood and give meaning to the specifics being reviewed. The desire to investigate and determine what happened in the process and cause of an event (post-crisis analysis) is a natural human instinct.
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- Agencies, United Nations
- Bureau for Crisis Prevention and Recovery, UN (UNDP/BCPR)
- Environment Programme, UN (UNEP)
- Food and Agriculture Organization of the United Nations (FAO)
- International Children's Fund, UN (UNICEF)
- International Strategy for Disaster Reduction, UN (UNISDR)
- Interregional Crime and Justice Research Institute, UN (UNICRI)
- Office for the Coordination of Humanitarian Affairs (OCHA), UN
- World Health Organization (WHO), UN
- Agencies, U.S.
- Centers for Disease Control and Prevention (CDC)
- Department of Homeland Security (DHS)
- Emergency Management Agencies, City and County
- Federal Bureau of Investigation (FBI)
- Federal Emergency Management Agency (FEMA)
- National Oceanic and Atmospheric Administration (NOAA)
- State Emergency Management Agencies
- U.S. Geological Survey (USGS)
- Categories of Crises: Engineering and Technological
- Air Traffic Control
- Air Travel
- Biological Engineering Risk
- Bridges
- Buildings
- Chemical Risk
- Cyber Crime
- Cyber Security
- Cyber Warfare
- Dams, Levees, and Seawalls
- Electronics Waste
- Environmental Contamination
- Hazardous Materials
- Hazardous Waste Disposal
- Improvised Explosive Devices
- Manufacturing Risks
- Marine Shipping
- Marine Travel
- Mining
- Nanotechnology
- Nuclear Risks
- Ozone Layer Depletion
- Petrochemical Risk
- Sewage Spill
- Smog
- Spaceflight
- Transportation Systems, Vulnerability
- Y2K Bug
- Categories of Crises: Financial and Business
- Categories of Crises: Natural Disasters
- Categories of Crises: Politics, International Relations, and Civil Violence
- Arms Control
- Biological Weapons
- Border Disputes
- Cabinet Office, UK
- Chemical Weapons
- Civil War
- Ethnic Cleansing
- Failed States
- Foreign Policy Crises
- Hijackings
- Hostage Taking and Negotiation
- Human Trafficking
- Interstate War
- Land Mines
- Missiles
- Nuclear and Radiological Weapons
- Nuclear Proliferation
- Peacekeeping
- Protest
- Religious Violence
- Revolution
- Riots
- Suicide Bombings
- Terrorism
- Transportation Security
- War Crimes
- Weapons Trafficking
- Categories of Crises: Population and Demographics
- Disaster Information Databases
- Nongovernmental Organizations
- Risk Management Standards
- Theory, Issues, and Techniques: Civil
- Agency Notification and Mobilization
- Civil Protection
- Civilian Protection, Post-Conflict
- Contingency Planning
- Continuity of Government
- Crisis Information Management Systems
- Debris Management
- Decision Making
- Decision Support Tools
- Disaster Assessment
- Disaster Declaration
- Disaster Risk Reduction
- Documentation
- Emergency Alert Systems
- Emergency Management System
- Emergency Manager
- Emergency Support Functions
- Financial Risk Management in Higher Education
- Hazard Mitigation
- Incident Action Plans
- National Incident Management System (NIMS)
- National Preparedness Goal
- National Response Framework
- Operational Plans
- Operational Readiness
- Perimeter Control
- Policy Setting
- Political and Organizational Leadership
- Preparedness
- Prevention
- Protection
- Search and Rescue
- Situational Analysis
- Stafford Act
- Sustainability
- Threat Detection
- Theory, Issues, and Techniques: Corporate
- Alternate Site, Corporate
- Auditing
- Backup Facility
- Backup Media
- Backup Strategy
- Business Continuity Management
- Business Continuity Planning
- Business Continuity Planning Life Cycle
- Business Impact Analysis
- Business Resumption Planning
- Classification of Systems
- Cluster
- Cold Site
- Continual Improvement
- Critical Applications
- Critical Business Functions
- Criticality Assessment
- Data Mirroring
- Data Recovery
- Dedicated Site
- Disaster Declaration Officer
- Disaster Recovery
- Disaster Recovery Life Cycle
- Disaster Recovery Plan Test Cycle
- Downtime
- Electronic Vaulting
- Failover
- Fink's Crisis Life Cycle
- Impact Analysis
- Incident Management
- Incident Response
- Insurance
- Journaling
- Losses, Quantitative Versus Qualitative
- Maximum Acceptable Outage
- Minimum Business Continuity Objective
- Mirroring
- Mitroff's Five Stages of Crisis Management
- Mobile Recovery Site
- Reciprocal Agreement
- Reciprocal Site
- Recovery Time Objective
- Reinsurance
- Reputational Risk
- Response Team
- Strengths, Weaknesses, Opportunities, and Threat (SWOT) Analysis
- Supply Chain
- Vital Records
- Warm Site
- Theory, Issues, and Techniques: General
- All-Hazards
- Cascading Crisis
- Catastrophe, Definition of
- Climate Change Adaptation
- Collaboration
- Command and Control
- Contingent Coordination
- Coordination
- Coping Capacity and Response Capability
- Credibility
- Crisis Communications
- Crisis Management, Emerging Trends in
- Crisis Simulations
- Crisis, Definition of
- Critical Infrastructure
- Damage Assessment
- Damage Containment
- Debriefing
- Decision Making Under Stress
- Disaster Drills
- Disaster, Definition of
- Disruption of Organizations
- Early Warning Systems
- Electronic Media
- Emergency Management, Principles of
- Emergency Medical Care
- Emergency Operations Center
- Emergency Public Information
- Emergency Responders
- Emergency, Definition of
- Evacuation
- Exercises
- Fusion Center
- Hazard Vulnerability Analysis
- Hazard, Definition of
- Historical Analogies, Use of
- Impact, Definition of
- Improvising
- Incidents Versus Crises
- Interdependence
- Interoperability
- Legal Liability
- Logistics
- Mass Care
- Mass Fatality Management
- Mass Media
- Mental Models
- Methods, Qualitative
- Methods, Quantitative
- Multiple Disaster Problem
- News Media
- Nongovernmental Organizations
- Nonlinearity
- Panic, Nature and Conditions of
- Pre-Crisis Training and Planning
- Pre-Impact Planning Process
- Public Awareness and Education
- Public Image
- Public Relations
- Recovery
- Residual Risk
- Resiliency
- Resource Management
- Response
- Risk Analysis
- Risk Assessment
- Risk Treatment
- Routine Emergencies Versus True Crises
- Safety Policies
- Scapegoating
- Scenario Planning
- Shelter-in-Place
- Simulations
- Social Media
- Spokesperson, Designating and Utilizing
- Stakeholders
- Strategic Plans
- Training
- Trauma
- Trigger Events
- Uncertainty
- Volunteer Coordination
- Vulnerability
- Warning
- Whistle Blowers
- Worker Error
- Theory, Issues, and Techniques: Public Health
- Cholera
- Drug Resistance
- Ebola Virus
- Emergency Medicine
- Epidemics
- Health and Medical Response Scenarios
- HIV/AIDS Epidemic
- Hospital Emergency Room
- Infectious Disease
- Infestations, Parasite
- Influenza
- Living Modified Organisms
- Malaria
- Measles
- Mental Illness
- Noncommunicable Diseases
- Pandemics
- Post-Traumatic Stress Disorder
- Public Health Surveillance
- Public Safety Canada
- Quarantine
- Severe Acute Respiratory Syndrome (SARS)
- Smallpox
- Social Distancing
- Surge Capacity, Hospitals
- Triage
- Tuberculosis
- Vaccinations
- Theory, Issues, and Techniques: Social Sciences
- Blame, Politics of
- Bounded Rationality
- Bureaucracy
- Chaos Theory
- Cognitive Novelty, Engaging in
- Cosmology Episode
- Coupling
- Decision Making, Theories of
- Decision Stream
- Groupthink
- High Reliability Organization Theory
- Information Asymmetry
- Information Vacuums
- Normal Accident Theory
- Normalization of Deviance
- Organizational Failure
- Paradigm Blindness
- Practical Drift
- Risk Society
- Structural Secrecy
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