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Technology provides tools to help counselors accomplish their work more effectively and efficiently beyond what they can do without it. Counselors now have high-tech methods for better managing, supporting, conducting, delivering, and describing their work as before never imagined. Such power, however, comes with great responsibility. Counselors must work diligently to make certain that technological literacy and implementation is an important part of their ongoing professional development. They must identify and plan for overcoming barriers that technology can pose, such as intrusions into personal lives. Finally, counselors must recognize how the very same technology that helps them can hurt themselves and their clients. Thus, important parts of counselors' technological literacy and implementation are understanding potentials and opportunities that technology affords counselors, evaluating how technology is used, and considering the impact that technology has on their lives.

Technology is having a profound impact on every aspect of life, including how people work, how they play, and even how they view the world. The introduction of technology into counseling is an evolutionary process that is happening quickly, if not always easily. Those who grew up at a time when there were no computers have struggled to gain the skills necessary to function in a rapidly changing, technologically literate society, while those of younger generations use technology almost effortlessly, because they were introduced to it at a very early age. The most recent advances in assessment and diagnosis, counseling techniques, and career development utilize technology in one fashion or another. From Internet-based counseling to telecounseling, the range of human services provided in schools, agencies, and private practice is changing and advancing.

The Nature of Counselor Technological Literacy

So what is technological literacy as it pertains to counselors? Many people have written on the subject of technological literacy. Technological literacy may be seen as having knowledge and abilities to select and apply appropriate technologies in a given context. There are three components to technological literacy: the technology of making things, the technology of organization, and, the technology of using information. Applying a Delphi technique to opinions expressed by experts, Croft evolved a panel of characteristics of a technologically literate student. Those are abilities to make decisions about technology; possession of basic literacy skills required to solve technology problems; ability to make wise decisions about uses of technology; ability to apply knowledge, tools, and skills for the benefit of society; and ability to describe the basic technology systems of society.

A theme among various attempts to define technological literacy is that technology has evolved to become a powerful medium—not only a set of high-tech tools. If technology functioned merely as a set of tools, the problem of advancing technological literacy would not be so challenging. But technology has become more than a set of devices to be picked up and used when a person decides he or she needs them. It has become a required medium that mediates experience in most aspects of peoples' lives. Broadly speaking, technological literacy, then, can be described as the intellectual processes, abilities, and dispositions needed for individuals to understand the link between technology, themselves, and society in general. Technological literacy is concerned with developing one's awareness of how technology is related to the broader social system and how technological systems cannot be fully separated from the political, cultural, and economic frameworks that shape them.

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