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The Department of Veterans Affairs (VA) operates the largest integrated healthcare delivery system in the United States. Counseling has had an important and increasingly prominent role in the VA healthcare system since its establishment over 60 years ago. Administered by the Veterans Health Administration (VHA), the VA healthcare delivery system contains the nation's largest mental healthcare system. The VA is the largest provider of mental health services in the country and is among the nation's largest employers of psychiatrists, psychologists, social workers, and mental health nurses.

To meet the diverse psychosocial needs of veterans, the VHA provides a full spectrum of counseling services, including individual, group, and family psychotherapy; intensive case management; vocational rehabilitation; medication management; psychoeducation; skills training; psychological, cognitive, and neuropsychological assessment services; and psychosocial rehabilitation (PSR) for veterans with serious mental illness. Counseling services (and related psychological services) provided by VHA emphasize evidence-based approaches to a variety of mental health and substance use disorders (including comorbid conditions) and behavioral medicine conditions (e.g., smoking cessation, sleep disturbance, weight management, medical adherence) and to facilitate readjustment to and maximum functioning in the community.

Counseling services are provided to veterans in both VA medical centers (VAMCs) and in VA community-based outpatient clinics (CBOCs). As of January 1, 2007, there were 155 VAMCs and over 700 CBOCs. In addition, a range of readjustment counseling and outreach services (e.g., bereavement counseling, military sexual trauma counseling, vocational counseling, referral services) are provided to veterans and eligible family members in 209 VA Vet Centers located in all 50 states, the District of Columbia, Guam, Puerto Rico, and the U.S. Virgin Islands.

Continuum of Care

Counseling services in VHA are provided across the full continuum of care, including inpatient and residential settings, outpatient mental health and behavioral health settings, and general and psychiatric long-term care settings. Within the inpatient sector, the VHA provides a large array of individualized counseling and related services. In addition to services provided in general and psychiatric hospitals and psychiatric intensive care units, the VHA provides 24-hour therapeutic treatment in psychosocial residential rehabilitation treatment programs to patients with severe mental health symptoms requiring care in a residential setting. Mental health residential treatment services are also provided in VA domiciliaries, which provide homeless veterans with coordinated rehabilitative clinical care in a structured residential treatment setting. In addition, a variety of counseling services are provided to older and younger veterans in VA nursing homes and other long-term care settings as well as in hospice and palliative care settings.

In recent years, the VA has placed increasing emphasis on community-based mental health care and support services in an effort to promote independence and recovery and reduce the focus on acute stabilization and rehospitalization, even among the most seriously mentally ill veterans. As part of this effort, the VHA has established the Mental Health Intensive Case Management (MHICM) program, which provides evidence-based psychosocial and community support services to veterans with serious mental illness, based on the Assertive Community Treatment (ACT) model. MHICM teams travel to patient homes and throughout the community providing a variety of individualized services to improve patient functioning, community adjustment, and quality of life as well as to reduce hospitalization.

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