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The term case management began to appear in the clinical literature in the 1970s. Some of the concepts associated with case management, such as self-help and support networks, have been around for many years and are associated with core values in American society. The practice of case management has its origins in the deinstitutionalization of mental healthcare, which began in earnest in the 1970s. The transfer of large numbers of mentally ill individuals from highly structured institutional settings to the community required a different management strategy. Likewise, the community corrections movement identified a need for the treatment and supervision of offenders in the community to render treatment more effective and less costly than what could be realized in jails and prisons.

While case management in criminal justice includes enforcing the limits and standards of behavior that are required by the courts, the case management perspective is based on the rehabilitative model of offender behavioral change. Case management in corrections is defined as a systematic process that involves identifying the needs of offenders and matching them with selected services in the community. The process includes distinct activities, which together are designed to prevent recidivism, reintegrate offenders into the community, and monitor individual progress and program outcomes. Limitations on state budgets, the costs of incarceration, and the annual release of approximately 650,000 offenders from prison each year are factors that render case management a particularly important topic in the 21st century.

After prisoners are released, case managers may assist them with everything from basic life skills like finding employment and housing to treating disease or addiction.

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Core Values and Criminal Justice Theory

The idea of providing clients with supportive networks is a key element of case management. While rugged individualism and personal responsibility are core values in American society, using support networks—whether families, neighbors, faith organizations, schools, or other kinship groups—to solve problems has long been a part of American culture. French political thinker and historian Alexis de Tocqueville recognized the rich associational life in 19th-century America as supporting a thriving democracy. With respect to individual self-help, the compensatory perspective on case management recognizes that many offenders are the product of socially disadvantaged families or environments and need assistance. Nevertheless, they are responsible for using the resources provided to them and are ultimately accountable for resolving their own problems. Thus, core aspects of case management are not contradictory with the American experience. In 1935, the Social Security Act expanded the notion of helping networks to include formal (governmental and institutional) as well as informal networks of social support.

In criminal justice, Walter Reckless's theory of outer and inner containment is important to understanding the function of case management. When comprehensive case management and supervision are combined, limits are placed on the offender's behavior, the offender is involved in meaningful roles and activities, and complementary factors are in place, such as reinforcement by groups. Inner containment is realized when the offender can ultimately operate with few regulations as the individual achieves greater connection and attachment to society.

Deinstitutionalization

Although there are a number of contributors to the concept of case management, dating back to the mid-19th century, case management as a profession is associated with the deinstitutionalization of mental health institutions, which began as a movement in the 1950s and resulted two decades later in large numbers of clients with biological, psychological, and social problems being released from long-term care in state institutions to community settings. Case management developed to bridge the gap between institutional care and the community by developing a framework to help clients meet their needs in an unstructured environment. At the heart of case management was the concept of service delivery.

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