Summary
Contents
Subject index
In this volume, Ting-Toomey and Oetzel accomplish two objectives: to explain the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and, second, integrate theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. While the book is theoretically directed, it is also a down-to-earth practical book that contains ample examples, conflict dialogues, and critical incidents. Managing Intercultural Conflict Effectively helps to illustrate the complexity of intercultural conflict interactions and readers will gain a broad yet integrative perspective in assessing intercultural conflict situations. The book is a multidisciplinary text that draws from the research work of a variety of disciplines such as cross-cultural psychology, social psychology, sociology, marital and family studies, international management, and communication.
Copyright
Copyright © 2001 by Sage Publications, Inc.
All rights reserved. No part of this book may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher.
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Printed in the United States of America
Library of Congress Cataloging-in-Publication Data
Ting-Toomey, Stella.
Managing intercultural conflict effectively / by Stella Ting-Toomey and John G. Oetzel.
p. cm. — (Communicating effectively in multicultural contexts; v. 6)
Includes bibliographical references and index.
ISBN 0-8039-4842-5 (cloth : acid-freee paper) — ISBN 0-8039-4843-3 (pbk. : acid-free paper)
1. Culture conflict. 2. Intercultural communication. 3. Social conflict. 4. Ethnic conflict. 5. Interpersonal conflict. I. Oetzel, John G. II. Title. III. Series.
HM1121 .T56 2001
303.48′2—dc21
2001000351
01 02 03 04 05 06 10 9 8 7 6 5 4 3 2 1
Acquiring Editor: Margaret H. Seawell
Editorial Assistant: Alicia Carter
Production Editor: Claudia A. Hoffman
Editorial Assistant: Kathryn Journey
Copy Editor: Amy Kazilsky
Typesetter: Rebecca Evans
Indexer: Molly Hall
Cover Designer: Jane M. Quaney
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