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Zappos Case Study

Video Type: Video Case

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  Richman, R. & Hsieh, T. (Practitioner). (2015). Zappos case study [Streaming video]. Retrieved from SAGE Video.
  
  Richman, Robert and Tony Hsieh. "Zappos Case Study." SAGE Video video, 00:26:36. 2015. https://sk.sagepub.com/video/zappos-case-study.
  
  Zappos Case Study 2015, online video, Film Ideas, Wheeling, viewed 31 October 2020, <https://sk.sagepub.com/video/zappos-case-study>.
  
  Richman, Robert and Tony Hsieh. "Zappos Case Study." Online video clip. SAGE Video. Film Ideas, 25 Jun. 2016. Web. 31 Oct. 2020.
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Summary

Summary

Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.