SAGE Video - Zappos Case Study

Name: Zappos Case Study
Uploaded: 2016-06-25
Duration: 26 min 35 s
Description: Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.

Transcript

Video Type: Case Study

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  Richman, R., & Hsieh, T. (Practitioners). (2015). Zappos case study [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473980808
  
  Richman, Robert, and Tony Hsieh. "Zappos Case Study." In SAGE Video. : Film Ideas, Inc., 2015. Video, 00:26:35. https://dx.doi.org/10.4135/9781473980808.
  
  Richman, R. and Hsieh, T., 2015. Zappos Case Study, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473980808 & gt; [Accessed 8 Feb 2023].
  
  Richman, Robert and Tony Hsieh. Zappos Case Study. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://dx.doi.org/10.4135/9781473980808. 8 Feb 2023.
  
  Zappos Case Study [Streaming video]. 2015. doi:10.4135/9781473980808. Accessed 02/08/2023
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Summary
Chapters
Video Info

Summary

Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.

Chapter 1: Managing by 10 Core Values
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- Start time: 00:00:00
- End time: 00:08:45
Chapter 2: Customer Service
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- Start time: 00:08:46
- End time: 00:14:33
Chapter 3: Managing People
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- Start time: 00:14:34
- End time: 00:22:33
Chapter 4: New Employees
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- Start time: 00:22:34
- End time: 00:26:35

Type of Content: Case Study
Title: Zappos Case Study
Publisher: Film Ideas, Inc.
- Publication year: 2015
- Online pub date: June 25, 2016
Discipline: Business & Management
Subject: Motivation, Customer Relationship Management, Training, Development & Education
Duration: 00:26:35
DOI: https://dx.doi.org/10.4135/9781473980808
Keywords: business communication, call centers, creative communities, creative problem solving, creative thinking, culture and relationships, customer care, customer centrality, customer expectations, customer loyalty, employee attitudes, employee behavior, employee communication, employee development, employee empowerment, feedback, feedback seeking, goal setting, honesty, human resource strategy, human resources, interview in work and organizational settings, marketing, marketing (business), marketing concept, missions and mission statements, passions, positive attitudes, positive development, Service integration, Shipping industry, training, training and work experience scheme, values (guiding principles)
Things Discussed
Organizations Discussed:
Zappos

People
Practitioner: Robert Richman
Practitioner: Tony Hsieh

Online ISBN:9781473980808

Copyright: MMXV Film Ideas, Inc.

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Tools
Tools icon close
- Download PDFopens in new window
- Cite
  
  Cite icon close
  
  Format APA
  
  Richman, R., & Hsieh, T. (Practitioners). (2015). Zappos case study [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473980808
  
  Richman, Robert, and Tony Hsieh. "Zappos Case Study." In SAGE Video. : Film Ideas, Inc., 2015. Video, 00:26:35. https://dx.doi.org/10.4135/9781473980808.
  
  Richman, R. and Hsieh, T., 2015. Zappos Case Study, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473980808 & gt; [Accessed 8 Feb 2023].
  
  Richman, Robert and Tony Hsieh. Zappos Case Study. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://dx.doi.org/10.4135/9781473980808. 8 Feb 2023.
  
  Zappos Case Study [Streaming video]. 2015. doi:10.4135/9781473980808. Accessed 02/08/2023
  copy to clipboard
  or
  
  Export to your reference manager Endnote
  
  Export
  
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  Please log in from an authenticated institution or log into your member profile to access the email feature.
  
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  Embed this Content
  Add this content to your learning management system or webpage by copying the code below into the HTML editor on the page. Look for the words HTML or </>. Learn More about Embedding Video icon link (opens in new window)
  
  Clip - https://sk.sagepub.com/video/zappos-case-study
  
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Video Type: Case Study

Transcript

Summary

Chapters

Video Info

Chapter 1: Managing by 10 Core Values

Chapter 2: Customer Service

Chapter 3: Managing People

Chapter 4: New Employees

Things Discussed

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Zappos Case Study

Video Type: Case Study

Transcript

Summary

Chapters

Video Info

Chapter 1: Managing by 10 Core Values

Chapter 2: Customer Service

Chapter 3: Managing People

Chapter 4: New Employees

Things Discussed

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