Transcript

Zappos Case Study

Name: Zappos Case Study
Uploaded: 2016-06-25
Duration: 26 min 35 s
Description: Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.

Video Type: Video Case

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  Richman, R., & Hsieh, T. (Practitioners). (2015). Zappos case study [Video]. SAGE Knowledge. https://www.doi.org/10.4135/9781473980808
  
  Richman, Robert, and Tony Hsieh. "Zappos Case Study." In SAGE Video. : Film Ideas, Inc., 2015. Video, 00:26:35. https://www.doi.org/10.4135/9781473980808.
  
  Richman, R. and Hsieh, T., 2015. Zappos Case Study, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <http://www.doi.org/10.4135/9781473980808> [Accessed 18 Sep 2021].
  
  Richman, Robert and Tony Hsieh. Zappos Case Study. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://www.doi.org/10.4135/9781473980808. 18 Sep 2021.
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Summary

Summary

Tony Hsieh and Robert Richman explain how Zappos became a top performing company in the online shoe sales industry. They describe how Zappos created a different level of customer service by establishing a workplace their employees enjoy.