SAGE Video - The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen

Name: The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen
Uploaded: 2016-06-25
Duration: 18 min 18 s
Description: Professor Salah S. Hassan discusses the Ritz-Carlton and how it has maintained its position as a world-class hotel. He reflects the company's focus on employee and customer satisfaction, as well as its consistent commitment to excellence.

Transcript

Video Type: Case Study

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  Hassan, S. S. (Academic). (2016). The ritz carlton: ladies & gentlemen serving ladies & gentlemen [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473980679
  
  Hassan, Salah S. "The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen." In SAGE Video. : SAGE Publications, Ltd., 2016. Video, 00:18:18. https://dx.doi.org/10.4135/9781473980679.
  
  Hassan, S. S., 2016. The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473980679 & gt; [Accessed 1 Feb 2023].
  
  Hassan, Salah S. The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://dx.doi.org/10.4135/9781473980679. 1 Feb 2023.
  
  The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen [Streaming video]. 2016. doi:10.4135/9781473980679. Accessed 02/01/2023
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Summary
Chapters
Video Info

Summary

Professor Salah S. Hassan discusses the Ritz-Carlton and how it has maintained its position as a world-class hotel. He reflects the company's focus on employee and customer satisfaction, as well as its consistent commitment to excellence.

Chapter 1: Company Overview
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- Start time: 00:00:05
- End time: 00:02:18
Chapter 2: Brand Excellence
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- Start time: 00:02:19
- End time: 00:04:13
Chapter 3: Branding Strategy
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- Start time: 00:04:14
- End time: 00:09:34
Chapter 4: Brand Quality
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- Start time: 00:09:35
- End time: 00:14:04
Chapter 5: Community Footprints
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- Start time: 00:14:05
- End time: 00:16:39
Chapter 6: Conclusion
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- Start time: 00:16:40
- End time: 00:18:18

Type of Content: Case Study
Title: The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen
Publisher: SAGE Publications, Ltd.
- Publication year: 2016
- Online pub date: June 25, 2016
Discipline: Business & Management
Subject: Hospitality, Travel & Tourism Management, Brand Management & Strategy, Corporate Social Responsibility
Duration: 00:18:18
DOI: https://dx.doi.org/10.4135/9781473980679
Keywords: awarding bodies, awards and prizes, brand loyalty, brand management, brand personality, community building, community service, community service programs, corporate culture, corporate social responsibility, customer care, customer expectations, customer loyalty, employee attitudes, employee benefits, employee empowerment, employee participation, excellence, feedback, hospitality management, hospitality marketing, hotel industry, hotel management, hotels, hunger, Hurricane Katrina, Louisiana, missions and mission statements, monitoring, natural disasters, New Orleans, performance reviews, poverty relief initiatives, quality circles, report writing, Satisfaction, Service quality, Social accountability, Social responsibility
Things Discussed
Organizations Discussed:
Marriot International, 1993-
Malcolm Baldrige National Quality Award (MBNQA), 1988-
Ritz-Carlton Hotel Company, 1911-
Events Discussed:
Hurricane Katrina (2005)
Places Discussed:
New Orleans, Louisiana
Persons Discussed:
Bill Marriot

People
Academic: Salah S. Hassan

Online ISBN:9781473980679

Copyright: (c) SAGE Publications Ltd., 2016

More informationLess information

Tools
Tools icon close
- Download PDFopens in new window
- Cite
  
  Cite icon close
  
  Format APA
  
  Hassan, S. S. (Academic). (2016). The ritz carlton: ladies & gentlemen serving ladies & gentlemen [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473980679
  
  Hassan, Salah S. "The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen." In SAGE Video. : SAGE Publications, Ltd., 2016. Video, 00:18:18. https://dx.doi.org/10.4135/9781473980679.
  
  Hassan, S. S., 2016. The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473980679 & gt; [Accessed 1 Feb 2023].
  
  Hassan, Salah S. The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://dx.doi.org/10.4135/9781473980679. 1 Feb 2023.
  
  The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen [Streaming video]. 2016. doi:10.4135/9781473980679. Accessed 02/01/2023
  copy to clipboard
  or
  
  Export to your reference manager Endnote
  
  Export
  
  Cancel
- Share
  
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  Share via
  
  Email
  
  Please log in from an authenticated institution or log into your member profile to access the email feature.
  
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  Embed this Content
  Add this content to your learning management system or webpage by copying the code below into the HTML editor on the page. Look for the words HTML or </>. Learn More about Embedding Video icon link (opens in new window)
  
  Clip - https://sk.sagepub.com/video/the-ritz-carlton-ladies-and-gentlemen-serving-ladies-and-gentlemen
  
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Video Type: Case Study

Transcript

Summary

Chapters

Video Info

Chapter 1: Company Overview

Chapter 2: Brand Excellence

Chapter 3: Branding Strategy

Chapter 4: Brand Quality

Chapter 5: Community Footprints

Chapter 6: Conclusion

Things Discussed

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The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen

Video Type: Case Study

Transcript

Summary

Chapters

Video Info

Chapter 1: Company Overview

Chapter 2: Brand Excellence

Chapter 3: Branding Strategy

Chapter 4: Brand Quality

Chapter 5: Community Footprints

Chapter 6: Conclusion

Things Discussed

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