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The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen

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  Hassan, S. S. (Academic). (2016). The ritz carlton: ladies & gentlemen serving ladies & gentlemen [Video]. SAGE Knowledge. https://www.doi.org/10.4135/9781473980679
  
  Hassan, Salah S. "The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen." In SAGE Video. London: SAGE Publications Ltd, 2016. Video, 00:18:19. https://www.doi.org/10.4135/9781473980679.
  
  Hassan, S. S., 2016. The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <http://www.doi.org/10.4135/9781473980679> [Accessed 15 Jan 2021].
  
  Hassan, Salah S. The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://www.doi.org/10.4135/9781473980679. 15 Jan 2021.
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Summary

Summary

Professor Salah S. Hassan discusses the Ritz-Carlton and how it has maintained its position as a world-class hotel. He reflects the company's focus on employee and customer satisfaction, as well as its consistent commitment to excellence.