Video quick keys
Transcript

Have you created a personal profile? sign in or create a profile so that you can create alerts, save clips, playlists and searches.

Length: 0:00

The Ritz Carlton: Ladies & Gentlemen Serving Ladies & Gentlemen

Video Type: Case Study

Add to list Added to list

Transcript

Auto scroll
Summary

Professor Salah S. Hassan discusses the Ritz-Carlton and how it has maintained its position as a world-class hotel. He reflects the company's focus on employee and customer satisfaction, as well as its consistent commitment to excellence.

locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles