Summary
Chapters
Video Info
Assessment questions
Julie Lepianka, a nurse educator and compassionate care consultant, discusses using the six steps of the SPIKES protocol for compassionate delivery of bad news in health care settings.
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Chapter 1: Julie Lepianka Discusses Common Reasons for Difficult Conversations in Health Care Settings
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Chapter 2: Julie Lepianka Discusses Steps 1 and 2 of the SPIKES Protocol: Setting and Perception
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Chapter 3: Julie Lepianka Discusses Steps 3 and 4 of the SPIKES Protocol: Invitation and Knowledge
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Chapter 4: Julie Lepianka discusses steps 5 and 6 of the SPIKES Protocol: Empathy and Strategize/Summarize
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Chapter 5: Julie Lepianka Shares Key Takeaways for Compassionate and Difficult Conversations
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