Video quick keys

Have you created a personal profile? sign in or create a profile so that you can create alerts, save clips, playlists and searches.

Length: 0:00

Video Type: In Practice

Add to list Added to list


Auto scroll

Prof. Mick Cooper explains the importance of active listening and how to actively listen. He futher explores how to determine when it is appropriate to respond verbally to a client.

locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles