Summary
Chapters
Video Info
Prof. Mick Cooper explains the importance of active listening and how to actively listen. He futher explores how to determine when it is appropriate to respond verbally to a client.
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Chapter 1: Active Listening
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Chapter 2: What is Active Listening?
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Chapter 3: The Importance of Active Listening
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Chapter 4: Case Study
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Chapter 5: How to Know When to Listen and When to Speak
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Chapter 6: Identifying Client Needs
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Chapter 7: How to Actively Listen
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Chapter 8: Key Points
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