- Summary
Business leaders discuss the different ways their companies provide superior customer service. They also explain how they create customer loyalty by creating a consumer culture in which feedback is encouraged.
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Richman, R., Faith, M., Hsieh, T., Goltz, J., Neelemen, D., Bass, B., Banks, K. R., Grangaard, P. D., Cirulli, J., Moore, D., Waters, B., & Szaky, T. (Practitioners). (2015). Serving your customer [Video]. SAGE Knowledge. https://www.doi.org/10.4135/9781473980754
Richman, Robert, Mike Faith, Tony Hsieh, Jay Goltz, David Neelemen, Bill Bass, Kenneth R. Banks et al. "Serving Your Customer." In SAGE Video. : Film Ideas, 2015. Video, 00:21:14. https://www.doi.org/10.4135/9781473980754.
Richman, R., Faith, M., Hsieh, T., Goltz, J., Neelemen, D., Bass, B., Banks, K. R., Grangaard, P. D., Cirulli, J., Moore, D., Waters, B. and Szaky, T., 2015. Serving Your Customer, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <http://www.doi.org/10.4135/9781473980754> [Accessed 15 Jan 2021].
Richman, Robert, et al. Serving Your Customer. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://www.doi.org/10.4135/9781473980754. 15 Jan 2021.
copy to clipboardBusiness leaders discuss the different ways their companies provide superior customer service. They also explain how they create customer loyalty by creating a consumer culture in which feedback is encouraged.
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