SAGE Video - Serving Your Customer

Name: Serving Your Customer
Uploaded: 2016-06-25
Duration: 21 min 13 s
Description: Business leaders discuss the different ways their companies provide superior customer service. They also explain how they create customer loyalty by creating a consumer culture in which feedback is encouraged.

Transcript

Video Type: Tutorial

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  Richman, R., Neelemen, D., Bass, B., Moore, D., Waters, B., Banks, K. R., Faith, M., Hsieh, T., Grangaard, P. D., Szaky, T., Cirulli, J., & Goltz, J. (Practitioners). (2015). Serving your customer [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473980754
  
  Richman, Robert, David Neelemen, Bill Bass, Debbie Moore, Bonnie Waters, Kenneth R. Banks, Mike Faith et al. "Serving Your Customer." In SAGE Video. : Film Ideas, Inc., 2015. Video, 00:21:13. https://dx.doi.org/10.4135/9781473980754.
  
  Richman, R., Neelemen, D., Bass, B., Moore, D., Waters, B., Banks, K. R., Faith, M., Hsieh, T., Grangaard, P. D., Szaky, T., Cirulli, J. and Goltz, J., 2015. Serving Your Customer, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473980754 & gt; [Accessed 2 Dec 2022].
  
  Richman, Robert, et al. Serving Your Customer. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://dx.doi.org/10.4135/9781473980754. 2 Dec 2022.
  
  Serving Your Customer [Streaming video]. 2015. doi:10.4135/9781473980754. Accessed 12/02/2022
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Summary
Chapters
Video Info

Summary

Business leaders discuss the different ways their companies provide superior customer service. They also explain how they create customer loyalty by creating a consumer culture in which feedback is encouraged.

Chapter 1: Providing the Best Customer Service
icon angle down
- Start time: 00:00:00
- End time: 00:05:47
Chapter 2: The Customer Service Experience
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- Start time: 00:05:48
- End time: 00:08:49
Chapter 3: Customer Feedback
icon angle down
- Start time: 00:08:50
- End time: 00:16:19
Chapter 4: Customer Loyalty
icon angle down
- Start time: 00:16:20
- End time: 00:21:13

Type of Content: Tutorial
Title: Serving Your Customer
Publisher: Film Ideas, Inc.
- Publication year: 2015
- Online pub date: June 25, 2016
Discipline: Business & Management
Subject: Customer Relationship Management, Consumer Behavior, Consumer Culture
Duration: 00:21:13
DOI: https://dx.doi.org/10.4135/9781473980754
Keywords: advocacy advertising, advocacy networks, bloggers under occupation, blogs, call centers, consumer complaints, consumer culture, consumer feedback, consumer satisfaction, consumer services, consumer socialization, consumer surveys, customer care, customer centrality, customer expectations, customer loyalty, customer relationship management, employee empowerment, employee relations, feedback, feedback seeking, loyalty, marketing and customer value, promotion (marketing), Survey approach, Survey research
Things Discussed
Organizations Discussed:
Zappos
JetBlue
Fair Indigo Clothing
Autobahn Extremist
Headsets.com
Azul Airlines
Banks Construction
Changes Salon & Day Spa
Artists Frame Services
Allen Edmonds Shoe Corporation
Terracycle
Gainesville Health & Fitness Center

People
Practitioner: Robert Richman
Practitioner: David Neelemen
Practitioner: Bill Bass
Practitioner: Debbie Moore
Practitioner: Bonnie Waters
Practitioner: Kenneth R. Banks
Practitioner: Mike Faith
Practitioner: Tony Hsieh
Practitioner: Paul D. Grangaard
Practitioner: Tom Szaky
Practitioner: Joe Cirulli
Practitioner: Jay Goltz

Online ISBN:9781473980754

Copyright: MMXV Film Ideas, Inc.

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Tools
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- Download PDFopens in new window
- Cite
  
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  Richman, R., Neelemen, D., Bass, B., Moore, D., Waters, B., Banks, K. R., Faith, M., Hsieh, T., Grangaard, P. D., Szaky, T., Cirulli, J., & Goltz, J. (Practitioners). (2015). Serving your customer [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473980754
  
  Richman, Robert, David Neelemen, Bill Bass, Debbie Moore, Bonnie Waters, Kenneth R. Banks, Mike Faith et al. "Serving Your Customer." In SAGE Video. : Film Ideas, Inc., 2015. Video, 00:21:13. https://dx.doi.org/10.4135/9781473980754.
  
  Richman, R., Neelemen, D., Bass, B., Moore, D., Waters, B., Banks, K. R., Faith, M., Hsieh, T., Grangaard, P. D., Szaky, T., Cirulli, J. and Goltz, J., 2015. Serving Your Customer, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473980754 & gt; [Accessed 2 Dec 2022].
  
  Richman, Robert, et al. Serving Your Customer. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://dx.doi.org/10.4135/9781473980754. 2 Dec 2022.
  
  Serving Your Customer [Streaming video]. 2015. doi:10.4135/9781473980754. Accessed 12/02/2022
  copy to clipboard
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  Export to your reference manager Endnote
  
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  Clip - https://sk.sagepub.com/video/serving-your-customer
  
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Video Type: Tutorial

Transcript

Summary

Chapters

Video Info

Chapter 1: Providing the Best Customer Service

Chapter 2: The Customer Service Experience

Chapter 3: Customer Feedback

Chapter 4: Customer Loyalty

Things Discussed

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Serving Your Customer

Video Type: Tutorial

Transcript

Summary

Chapters

Video Info

Chapter 1: Providing the Best Customer Service

Chapter 2: The Customer Service Experience

Chapter 3: Customer Feedback

Chapter 4: Customer Loyalty

Things Discussed

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