Transcript

Serving Your Customer

Video Type: Tutorial

Tools
Tools icon close
- Download PDFopens in new window
- Cite
  
  Cite icon close
  
  Format APA
  
  Richman, R., Faith, M., Hsieh, T., Goltz, J., Neelemen, D., Bass, B., Banks, K. R., Grangaard, P. D., Cirulli, J., Moore, D., Waters, B., & Szaky, T. (Practitioners). (2015). Serving your customer [Video]. SAGE Knowledge. https://www.doi.org/10.4135/9781473980754
  
  Richman, Robert, Mike Faith, Tony Hsieh, Jay Goltz, David Neelemen, Bill Bass, Kenneth R. Banks et al. "Serving Your Customer." In SAGE Video. : Film Ideas, 2015. Video, 00:21:14. https://www.doi.org/10.4135/9781473980754.
  
  Richman, R., Faith, M., Hsieh, T., Goltz, J., Neelemen, D., Bass, B., Banks, K. R., Grangaard, P. D., Cirulli, J., Moore, D., Waters, B. and Szaky, T., 2015. Serving Your Customer, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <http://www.doi.org/10.4135/9781473980754> [Accessed 15 Jan 2021].
  
  Richman, Robert, et al. Serving Your Customer. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 25 Jun 2016. doi: https://www.doi.org/10.4135/9781473980754. 15 Jan 2021.
  copy to clipboard
  or
  
  Export to your reference manager Endnote
  
  Export
  
  Cancel
- Share
  
  Share icon close
  
  Share via
  
  Email
  
  Please log in from an authenticated institution or log into your member profile to access the email feature.
  
  Sign in/register
- Embed
  
  Embed icon close
  
  Embed this Video
  Add this video to your learning management system or webpage by copying the code below into the HTML editor on the page. Look for the words HTML or </>. Learn More about Embedding Video icon link (opens in new window)
  
  Clip - https://sk.sagepub.com/video/serving-your-customer
  
  Embed code:
  
  Copy to clipboard
  
  Select a length: Entire video
  
  Select a size:
  
  420x236
  
  640x360
  
  853x480
  
  Sample View:
  (opens in new window)
  
  Cancel
- Get link
  
  Get link icon close
  
  Select a length: Entire video
  
  Link to this page directly with a permalink: https://sk.sagepub.com/video/serving-your-customer
  
  Copy to clipboard
  
  Cancel

Summary

Summary

Business leaders discuss the different ways their companies provide superior customer service. They also explain how they create customer loyalty by creating a consumer culture in which feedback is encouraged.