- Summary
Sentiment is an important aspect of customer feedback, especially via social media, because it allows companies to directly experience how customers feel about their brands, products or services.
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Junaid, O. (Academic). (2015). Sentiment [Video]. SAGE Knowledge. https://www.doi.org/10.4135/9781473941724
Junaid, Osman. "Sentiment." In SAGE Video. London: SAGE Publications Ltd., 2015. Video, 00:00:32. https://www.doi.org/10.4135/9781473941724.
Junaid, O., 2015. Sentiment, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <http://www.doi.org/10.4135/9781473941724> [Accessed 25 Jan 2021].
Junaid, Osman. Sentiment. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 30 Apr 2015. doi: https://www.doi.org/10.4135/9781473941724. 25 Jan 2021.
copy to clipboardSentiment is an important aspect of customer feedback, especially via social media, because it allows companies to directly experience how customers feel about their brands, products or services.
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