Summary
Chapters
Video Info
General manager Christian Hill explains how he manages a struggling franchise of Wagamama in Camden. He discusses his strategies for gaining new customers and luring back customers who have stopped coming to the restaurant.
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Chapter 1: Marketing: Customer Relationship Management
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Chapter 2: Feedback
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Chapter 3: Internal Issues
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Chapter 4: External Concerns
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Chapter 5: Demographics
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Chapter 6: Casual Customers
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Chapter 7: Local Customers
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Chapter 8: Menu
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Chapter 9: Conclusion
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