SAGE Video - Managing Conflict: Qantas

Name: Managing Conflict: Qantas
Uploaded: 2016-01-28
Duration: 11 min 54 s
Description: Professor Stewart Clegg discusses methods for managing conflict, such as communication and workshops. He uses Qantas's appointment of a new CEO and the reaction to the changes he implemented as an example of how not to manage conflict.

Transcript

Video Type: Case Study

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  Clegg, S. (Academic). (2016). Managing conflict: qantas [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473962088
  
  Clegg, Stewart. "Managing Conflict: Qantas." In SAGE Video. : SAGE Publications, Ltd., 2016. Video, 00:11:54. https://dx.doi.org/10.4135/9781473962088.
  
  Clegg, S., 2016. Managing Conflict: Qantas, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473962088 & gt; [Accessed 29 Jan 2023].
  
  Clegg, Stewart. Managing Conflict: Qantas. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 28 Jan 2016. doi: https://dx.doi.org/10.4135/9781473962088. 29 Jan 2023.
  
  Managing Conflict: Qantas [Streaming video]. 2016. doi:10.4135/9781473962088. Accessed 01/29/2023
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Summary
Chapters
Video Info

Summary

Professor Stewart Clegg discusses methods for managing conflict, such as communication and workshops. He uses Qantas's appointment of a new CEO and the reaction to the changes he implemented as an example of how not to manage conflict.

Chapter 1: Problems With a New CEO
icon angle down
- Start time: 00:00:07
- End time: 00:03:43
Chapter 2: Strategies for Problem Resolution
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- Start time: 00:03:44
- End time: 00:07:01
Chapter 3: Problem Analysis
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- Start time: 00:07:02
- End time: 00:11:47

Type of Content: Case Study
Title: Managing Conflict: Qantas
Publisher: SAGE Publications, Ltd.
- Publication year: 2016
- Online pub date: January 28, 2016
Discipline: Business & Management
Subject: Managing Conflict, Employee, Industrial & Labor Relations, Crisis Management
Duration: 00:11:54
DOI: https://dx.doi.org/10.4135/9781473962088
Keywords: airlines, case studies, communication challenges, competition (business), conflict resolution, consensus, cost analysis, cost savings, customer care, debt, dispute resolution, export, financial weakness, goodwill, lockouts, management, marginalization, negotiation, organization (group structure), productivity, Strategic change, Strategy (organizational), Success, unions, wisdom, workshops
Things Discussed
Organizations Discussed:
Quantas, 1920-
Qantas, 1920-
Jetstar, 2003-
Persons Discussed:
Alan Joyce

People
Academic: Stewart Clegg

Online ISBN:9781473962088

Copyright: (c) SAGE Publications Ltd., 2016

More informationLess information

Tools
Tools icon close
- Download PDFopens in new window
- Cite
  
  Cite icon close
  
  Format APA
  
  Clegg, S. (Academic). (2016). Managing conflict: qantas [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473962088
  
  Clegg, Stewart. "Managing Conflict: Qantas." In SAGE Video. : SAGE Publications, Ltd., 2016. Video, 00:11:54. https://dx.doi.org/10.4135/9781473962088.
  
  Clegg, S., 2016. Managing Conflict: Qantas, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473962088 & gt; [Accessed 29 Jan 2023].
  
  Clegg, Stewart. Managing Conflict: Qantas. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 28 Jan 2016. doi: https://dx.doi.org/10.4135/9781473962088. 29 Jan 2023.
  
  Managing Conflict: Qantas [Streaming video]. 2016. doi:10.4135/9781473962088. Accessed 01/29/2023
  copy to clipboard
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  Export to your reference manager Endnote
  
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  Embed this Content
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  Clip - https://sk.sagepub.com/video/managing-conflict-qantas
  
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Video Type: Case Study

Transcript

Summary

Chapters

Video Info

Chapter 1: Problems With a New CEO

Chapter 2: Strategies for Problem Resolution

Chapter 3: Problem Analysis

Things Discussed

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Managing Conflict: Qantas

Video Type: Case Study

Transcript

Summary

Chapters

Video Info

Chapter 1: Problems With a New CEO

Chapter 2: Strategies for Problem Resolution

Chapter 3: Problem Analysis

Things Discussed

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