Transcript

Managing Conflict: Qantas

Video Type: Video Case

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  Clegg, S. (Academic). (2016). Managing conflict: qantas [Video]. SAGE Knowledge. https://www.doi.org/10.4135/9781473962088
  
  Clegg, Stewart. "Managing Conflict: Qantas." In SAGE Video. London: SAGE Publications Ltd, 2016. Video, 00:11:55. https://www.doi.org/10.4135/9781473962088.
  
  Clegg, S., 2016. Managing Conflict: Qantas, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <http://www.doi.org/10.4135/9781473962088> [Accessed 20 Jan 2021].
  
  Clegg, Stewart. Managing Conflict: Qantas. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 28 Jan 2016. doi: https://www.doi.org/10.4135/9781473962088. 20 Jan 2021.
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Summary

Summary

Professor Stewart Clegg discusses methods for managing conflict, such as communication and workshops. He uses Qantas's appointment of a new CEO and the reaction to the changes he implemented as an example of how not to manage conflict.