Summary
Professor Stewart Clegg discusses methods for managing conflict, such as communication and workshops. He uses Qantas's appointment of a new CEO and the reaction to the changes he implemented as an example of how not to manage conflict.
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Clegg, S. (Academic). (2016). Managing conflict: qantas [Video]. SAGE Knowledge. https://dx.
Professor Stewart Clegg discusses methods for managing conflict, such as communication and workshops. He uses Qantas's appointment of a new CEO and the reaction to the changes he implemented as an example of how not to manage conflict.
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