Summary
Chapters
Video Info
Assessment questions
Gwen van Servellen, a professor emeritus from UCLA School of Nursing, discusses how quality communication affects patient care outcomes.
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Chapter 1: Gwen van Servellen Defines Communication
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Chapter 2: Gwen van Servellen Discusses Empathy, Compassion, and the Relationship Between Communication and Positive Patient Care
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Chapter 3: Gwen van Servellen Discusses the Impacts of Communication on Perceived Level of Care, Adherence to Treatment, and Patient Satisfaction
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