Summary
Chapters
Video Info
Jennifer Dominiquini discusses digital transformations and the work that she has done at BBVA to help with its digital transformation. The banking industry once consisted of bank branches and in-person interactions, but it is changing into a more digital process. Dominiquini discusses digital changes in banking and how they maintain customer services.
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Chapter 1: Introduction: Guiding a Digital Transformation
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Chapter 2: Technology Changing Banking
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Chapter 3: Distrust of Banks
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Chapter 4: Innovation in Business
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Chapter 5: Agile Corporations
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Chapter 6: Customer Support
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