Summary
Chapters
Video Info
Associate professor Doreen Westera, RN, MScN, MEd, Memorial University, discusses empathy as an essential skill when counseling clients.
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Chapter 1: Doreen Westera Discusses What Empathy Is and What It Is Not
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Chapter 2: Doreen Westera Discusses a Basic Formula Used to Convey Empathy and Provides Two Illustrative Scenarios
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Chapter 3: Doreen Westera Discusses Addressing the Message Behind the Message and Provides an Illustrative Scenario
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