Summary
Chapters
Video Info
Kathy Domenici and Stephen Littlejohn explain strategies for resolving conflict in a workplace environment. They have condensed their ideas into the 'Team Mediation System' which uses enhanced communication processes to mediate tense situations.
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Chapter 1: The Team Mediation System
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Chapter 2: Collaborative Communication
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Chapter 3: Power Management
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Chapter 4: Process Management
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Chapter 5: Facework
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Chapter 6: Safe Environment
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Chapter 7: The LARC Model
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Chapter 8: Responding to Conflict
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Chapter 9: LARC in Action
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