Summary
Chapters
Video Info
Katherine Mount discusses performance management and how to use the skill-will model to identify and manage different performers. The skill-will model uses a quadrant to evaluate an employee based on their skills and motivation. How to use the model, how to manage different performers, and how to use rewards and incentives are discussed.
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Chapter 1: The Skill-Will Model
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Chapter 2: Rating Your Staff on the Quadrant
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Chapter 3: Managing Underperformers
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Chapter 4: Managing High Achievers
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Chapter 5: Managing Low-Will or Low-Skill Employees
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Chapter 6: Rewards and Incentives
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