SAGE Video - Customer Satisfaction

Name: Customer Satisfaction
Uploaded: 2016-06-01
Duration: 1 min 59 s
Description: Professor Ruth Bolton defines customer satisfaction as a fulfillment response, then explains what that means in terms of both good and bad service.

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Video Type: Definition

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  Bolton, R. (Academic). (2016). Customer satisfaction [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473988859
  
  Bolton, Ruth. "Customer Satisfaction." In SAGE Video. : SAGE Publications, Ltd., 2016. Video, 00:01:59. https://dx.doi.org/10.4135/9781473988859.
  
  Bolton, R., 2016. Customer Satisfaction, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473988859 & gt; [Accessed 5 Oct 2022].
  
  Bolton, Ruth. Customer Satisfaction. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 1 Jun 2016. doi: https://dx.doi.org/10.4135/9781473988859. 5 Oct 2022.
  
  Customer Satisfaction [Streaming video]. 2016. doi:10.4135/9781473988859. Accessed 10/05/2022
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