SAGE Video - Customer Satisfaction

Name: Customer Satisfaction
Uploaded: 2016-06-01
Duration: 1 min 59 s
Description: Professor Ruth Bolton defines customer satisfaction as a fulfillment response, then explains what that means in terms of both good and bad service.

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Video Type: Definition

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  Bolton, R. (Academic). (2016). Customer satisfaction [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473988859
  
  Bolton, Ruth. "Customer Satisfaction." In SAGE Video. : SAGE Publications, Ltd., 2016. Video, 00:01:59. https://dx.doi.org/10.4135/9781473988859.
  
  Bolton, R., 2016. Customer Satisfaction, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473988859 & gt; [Accessed 30 Jan 2023].
  
  Bolton, Ruth. Customer Satisfaction. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 1 Jun 2016. doi: https://dx.doi.org/10.4135/9781473988859. 30 Jan 2023.
  
  Customer Satisfaction [Streaming video]. 2016. doi:10.4135/9781473988859. Accessed 01/30/2023
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Summary
Chapters
Video Info

Summary

Professor Ruth Bolton defines customer satisfaction as a fulfillment response, then explains what that means in terms of both good and bad service.

Chapter 1: Customer Satisfaction
icon angle down
- Start time: 00:00:05
- End time: 00:01:59

Type of Content: Definition
Title: Customer Satisfaction
Publisher: SAGE Publications, Ltd.
- Publication year: 2016
- Online pub date: June 01, 2016
Discipline: Business & Management
Subject: Customer Relationship Management, Consumer Behavior, Pricing
Duration: 00:01:59
DOI: https://dx.doi.org/10.4135/9781473988859
Keywords: customer care, customers, fairness, prices, pricing
People
Academic: Ruth Bolton

Online ISBN:9781473988859

Copyright: (c) SAGE Publications Ltd., 2016

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Tools
Tools icon close
- Download PDFopens in new window
- Cite
  
  Cite icon close
  
  Format APA
  
  Bolton, R. (Academic). (2016). Customer satisfaction [Video]. SAGE Knowledge. https://dx.doi.org/10.4135/9781473988859
  
  Bolton, Ruth. "Customer Satisfaction." In SAGE Video. : SAGE Publications, Ltd., 2016. Video, 00:01:59. https://dx.doi.org/10.4135/9781473988859.
  
  Bolton, R., 2016. Customer Satisfaction, SAGE Video. [Streaming Video] London: SAGE Publications Ltd. Available at: <https://dx.doi.org/10.4135/9781473988859 & gt; [Accessed 30 Jan 2023].
  
  Bolton, Ruth. Customer Satisfaction. Online video clip. SAGE Video. London: SAGE Publications, Ltd., 1 Jun 2016. doi: https://dx.doi.org/10.4135/9781473988859. 30 Jan 2023.
  
  Customer Satisfaction [Streaming video]. 2016. doi:10.4135/9781473988859. Accessed 01/30/2023
  copy to clipboard
  or
  
  Export to your reference manager Endnote
  
  Export
  
  Cancel
- Share
  
  Share icon close
  
  Share via
  
  Email
  
  Please log in from an authenticated institution or log into your member profile to access the email feature.
  
  Sign in/register
- Embed
  
  Embed icon close
  
  Embed this Content
  Add this content to your learning management system or webpage by copying the code below into the HTML editor on the page. Look for the words HTML or </>. Learn More about Embedding Video icon link (opens in new window)
  
  Clip - https://sk.sagepub.com/video/customer-satisfaction
  
  Embed code:
  
  Copy to clipboard
  
  Select a length: Entire video
  
  Select a size:
  
  420x236
  
  640x360
  
  853x480
  
  Sample View:
  (opens in new window)
  
  Cancel
- Get link
  
  Get link icon close
  
  Select a length: Entire video
  
  Link to this page directly with a permalink:
  https://sk.sagepub.com/video/customer-satisfaction
  
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Video Type: Definition

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Chapter 1: Customer Satisfaction

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Customer Satisfaction

Video Type: Definition

Transcript

Summary

Chapters

Video Info

Chapter 1: Customer Satisfaction

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