Critical Empathy

View Segments Segment :

  • Citations
  • Add to My List
  • Embed
  • Link
  • Help
  • Citations
  • Add to My List
  • Embed
  • Link
  • Help
Successfully saved clip
Find all your clips in My Lists
Failed to save clip
  • Transcript
  • Transcript

    Auto-Scroll: ONOFF 
    • 00:01

      [MUSIC PLAYING]

    • 00:11

      PATRICE M. BUZZANELL: Well, there'sa phenomenon known as cultural humilityand also critical empathy.And that really is a way of approaching phenomenonand a way of approaching different people.And when I use it, I use it in termsof human-centered design and empathic design.

    • 00:31

      PATRICE M. BUZZANELL [continued]: But it also is hugely useful with regardto diversity and inclusion and with regardto intercultural communication and a variety of other waysin which difference is salient.And in cultural humility or critical empathy,the key issues are that you are doing your best

    • 00:54

      PATRICE M. BUZZANELL [continued]: to be able to understand the lives of other people.And certainly we often don't do this holisticallyin terms of understanding everything about everybody'slives, but for the particular goalsthat we have in that kind of interaction.What is it that we can do to understandthe interests, the needs, the embodiment, the living

    • 01:18

      PATRICE M. BUZZANELL [continued]: conditions with regard to particular groups of people,or maybe a single user, such that wecan move forward and assist with a particular agenda?So if we are designing a communication or we'redesigning engineering hardware or software processes,

    • 01:44

      PATRICE M. BUZZANELL [continued]: whatever it is that we're designing,that we can get as close as we possiblycan to understand the everyday lives.So that our designs are viable for these people, that theyare sustainable, and that we incorporate themwithin the design process, not as an add-on, but as

    • 02:07

      PATRICE M. BUZZANELL [continued]: an integral part of the process itself.[MUSIC PLAYING]

Critical Empathy

View Segments Segment :

Abstract

Patrice Buzzanell describes critical empathy as a way of approaching cultural differences in terms of communication and design, to not assume that all users have the same habits and needs as the designer.

SAGE Video Shorts
Critical Empathy

Patrice Buzzanell describes critical empathy as a way of approaching cultural differences in terms of communication and design, to not assume that all users have the same habits and needs as the designer.

Copy and paste the following HTML into your website

Back to Top