Video quick keys

Have you created a personal profile? sign in or create a profile so that you can create alerts, save clips, playlists and searches.

Length: 0:00

Conveying empathy

Video Type: In Practice

Add to list Added to list


Auto scroll
  • Summary

Maria is a 24-year old, second-generation Argentinian woman living in Canada who came out as a lesbian last year. Her parents are devout Catholics and opposed to homosexuality, and she feels they have not fully absorbed her sexual orientation—they see it as a “phase.” She feels they are very gradually adjusting, but is concerned that announcing the plan to move in with her partner Lisa would disturb the current peaceful equilibrium in their relationship. Maria is getting pressure from Lisa, but is concerned that moving in would be extremely upsetting to her parents, and she is stuck as to how to go forward. Here Alex is mostly busy listening to Maria and trying to convey an empathetic response to the story she shares. What verbals and nonverbals does he draw on to convey his empathy? What aspects of this practice might you have done similarly/differently? Here, Alex does not offer many of Maria's words back to her, or substitute them with words and phrases of his own. These are additional skills for coordinating meaning (restating and paraphrasing) that you will learn about in later chapters. However, he makes a point of acknowledging that this must have been difficult for Maria, on the chance that his nonverbals alone do not sufficiently convey his empathy.

locked icon

Sign in to access this content

Get a 30 day FREE TRIAL

  • Watch videos from a variety of sources bringing classroom topics to life
  • Read modern, diverse business cases
  • Explore hundreds of books and reference titles

Watch next in SAGE Video

More like this in SAGE Knowledge

SAGE Recommends

We found other relevant content for you on other SAGE platforms.