Transcript

Control vs Problem

Video Type: Video Case

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  K., L. (Speaker). (2012). Control vs problem Interpersonal communication: building connections together [Streaming video]. Retrieved from SAGE Video.
  
  Katy, Liz. "Control vs Problem." SAGE Video video, 00:02:52. 2012. https://sk.sagepub.com/video/control-vs-problem.
  
  Control vs Problem 2012, online video, SAGE Publications, Inc., Thousand Oaks, viewed 13 August 2020, <https://sk.sagepub.com/video/control-vs-problem>.
  
  Katy, et al. "Control vs Problem." Online video clip. SAGE Video. SAGE Publications, Inc., 16 Apr. 2015. Web. 13 Aug. 2020.
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Summary

Summary

Approaching communication and conflict resolution from the perspective of controlling another can lead to resentment and defensiveness. Conflict is more likely to be resolved when approached from a spirit of problem-solving through cooperation. This role playing clip demonstrates the efficacy of problem solving through control vs. cooperation.