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Consulting the client's expertise in addressing a challenge

Video Type: In Practice

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Summary

David and Diana “Consulting the client's expertise in addressing a challenge” Scenario Background Diana is the 30 year-old mother of Benny, a grade 9 student who is not getting the grades she expects of him in his English class. David here plays Benny's teacher. Video Introduction Diana is meeting her son Benny's teacher—played here by David—in a parent-teacher interview. Diana is concerned that Benny is not doing well in David's English class, although he typically gets good grades. What does David say to ensure Diana feels heard and understood? How does David introduce Diana to some of the challenges associated with Benny's behavior? How does he draw on her expertise as they collaboratively devise some strategies for supporting Benny? What aspects of this practice might you have done similarly/differently? Video Analysis Parents understandably advocate for their children more often than not when meeting with a counselor or teacher in situations where their children are struggling. Here, Diana is initially more interested in learning about the teacher's shortcomings than in working with the teacher to find new ways to support her son Benny. Among other things, the notion that Benny may not be an ideal student may be out of sync with her own complimentary view of her son. It might also reflect badly on her parenting. David avoids adopting a defensive posture here, which would put himself against Diana rather than inviting collaboration. Instead, he capitalizes on Diana's intimate knowledge of her own son to turn this into a constructive conversation in which the two of them can brainstorm possibilities for working slightly differently with Benny both at home and at school.

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