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Jennifer Abrams highlights language usage choices that can negatively impact hard conversations. She discusses the importance of using professional wording, avoiding generalizations, and maintaining rapport.
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Abrams, J. (Practitioner). (2015). Being mindful of language [Video]. Sage Knowledge. https://
Jennifer Abrams highlights language usage choices that can negatively impact hard conversations. She discusses the importance of using professional wording, avoiding generalizations, and maintaining rapport.
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