Summary
Chapters
Video Info
Assessment questions
Gwen Van Servellen, PhD, RN, FAAN, professor Emeritus from the UCLA School of Nursing in Los Angeles, discusses advancing patient-centered care through therapeutic communication.
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Chapter 1: Gwen Van Servellen, PhD, Introduces the Use and Types of Questions, Pauses, and Silences That Make Up Therapeutic Communication
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Chapter 2: Gwen Van Servellen, PhD, Discusses and Provides Examples of Therapeutic and Nontheraputic Communication
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Chapter 3: Gwen Van Servellen, PhD, Discusses and Provides Examples of Question Formats in Health Care Communication
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Chapter 4: Gwen Van Servellen, PhD, Discusses the Importance of Adapting Questions to the Patient
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Chapter 5: Gwen Van Servellen, PhD, Discusses and Provides Examples of the Misuse of Questions and the Therapeutic Use of Silence and Pause
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