The SAGE Handbook of Intercultural Competence brings together in one volume the leading experts and scholars from a variety of fields (e.g., education, communication, psychology, social work, health care, conflict studies, etc.) and from around the world who do work in intercultural competence (defined as appropriate and effective communication, as well as behavior, in intercultural situations). Given the current and future focus on global workforce development, and on globalization in general, this Handbook examines the skills, attitudes, and knowledge needed in our ever diverse world.

Research Application : Toward a General Framework of Competence for Today’s Global Village

Research Application : Toward a General Framework of Competence for Today’s Global Village

Research Application
Fons Trompenaars Peter Woolliams

The commercial world is changing ever more rapidly due to the internationalization of business and migration of people from their homelands. Yet we still observe that the major instruments and methods used for selecting, recruiting, evaluating, and assessing staff and the performance of their business units owe their origin to conceptual philosophies that are still dominated by an Anglo-Saxon or U.S. signature. One might conjecture that there is already a bountiful supply of diagnostic instruments to determine individual or company-based cross-cultural profiles and competence. Not surprisingly, we can all observe how each is promulgated by their originators and ...

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