The second volume in The SAGE Handbook of Industrial, Organizational and Work Psychology looks in detail at how teams and individuals function and perform. It covers motivation and organizational socialisation as well as the latest research into diversity and organizational culture in the workplace. Chapter topics include goal setting, employee development, team design and trust at work. Volume II is a key resource for anyone working in or studying organizational psychology.
Chapter 21: Toxic Emotions at Work
Toxic Emotions at Work
Organizational researchers are increasingly interested in the role of emotions at work (Barsade & Gibson, 2007; Elfenbein, 2007). Several recent reviews demonstrate that emotions play a critical part in a range of phenomena in organizational settings, including performance, turnover, prosocial behaviors, group dynamics, leadership, harming behaviors, and even those areas that have been traditionally thought of as the exclusive field of cognitive behaviors, such as decision making (Barsade & Gibson, 2007; Brief & Weiss, 2002; Elfenbein, 2007).
Emotions are described as feeling states that ‘are elicited by a particular target or cause, often including physiological reactions and action sequences, and are relatively intense and short-lived’ (Barsade ...